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"Great location and wonderful staff"

"Muy buena"

"Bathroom door would not close properly and was cracked at the bottom. The shower door was also not sealed properly and the ground would get wet. Otherwise it was a great hotel and the staff was very helpful."

"Convenient "

"Loves the fragrance of the lobby, the cleanliness ans all amenities in the room are great."

"Very smooth check-in, Senior Guest Services Manager Bruce Li 李贺 was very friendly and helpful, offered toiletries (toothbrush, toothpaste, hair brush etc) and answered all my questions, and assigned a high floor with good view of Shanghai skyline. Westin's Sunday Brunch is very famous and location of hotel is very close and walkable to the Bund. My favorite hotel to stay in Shanghai. "

"Wonderful to say at this hotel. Definitely will come back."

"The staffs are very professional and friendly."

"It has a good location and connects to MTR via the department store. It's a bit far (1 km), but there are many things along the way. The hotel is as luxurious as expected. I once stayed in Langham, London, and this Shenzhen hotel has that same vibe. The room is spacious, and the staff was attentive and responded to all requests quickly and correctly, even though they were not perfect in English. Overall, I will stay here again if I come to Shenzhen."