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"Excellent service and amenities, highly recommend."

"The bed was was so hard I couldn’t believe how stiff it was I think a futon would’ve been better. Out of all the hotels I have been to this is the only one that doesn’t hold on to your luggage as complementary you have to use a storage locker so I waited to check in. The hot spring was nice and is next to a plaza with some really good eats. "

"Excellent value- great spa, good food and nice people."

"シャワーから水が出なかったので、スタッフに問い合わせたところ、ひたすら謝られただけで解決してくれなかった。故障だと思い使うのを諦めたが、実はシャワーの横あるボタンを押せばよかっただけ😓　バスルームに使い方の説明をつけておいて欲しかった。 それ以外は、駅からも近く部屋も綺麗で広くまた泊まりたいと思った。"

"Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts. "

"It is an older style property with grace. The location is great being right next to the train station and doorstep to the airport bus. One downside will be the sound of the railway crossing that start around 6:00. "

"Very clean room, beds were hard but overall hotel was great."

"SMOKING ROOM ASSIGNED IN THIS DAY AND AGE???? Small letters "smoking room" past my reading but WHO IN THE WORLD SELLS SMOKING ROOMS ????? FRONT DESK showed no emotions , empathy. Pathetic behaviour , not like most of Japanese people."

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."