Swissotel - Chicago

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Luxury
VIP Access
4.5 star property
9.0

Wonderful

Quiet sanctuary above the river

Panoramic windows frame Chicago's stunning river and lake views, showcasing the city's skyline. The 24-hour fitness center offers exquisite vistas while working out. At night, the lobby bar and Palm Restaurant provide sophisticated dining options in this centrally located urban retreat.

Popular amenities

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
The current price is ¥26,613
¥37,235 total
includes taxes & fees
May 25 - May 26

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About this property

Swissotel - Chicago

  • Luxury hotel near Michigan Avenue
  • A short walk from Chicago Riverwalk and Millennium Park, Swissotel - Chicago provides a grocery/convenience store, a coffee shop/cafe, and a garden. Treat yourself to spa services, such as a massage, a facial, or a manicure/pedicure. The on-site restaurant, The Palm, offers breakfast, lunch, and dinner. Stay connected with in-room WiFi (surcharge), with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
  • You'll also find perks like:
    • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
    • Express check-out, express check-in, and a banquet hall
    • Luggage storage, multilingual staff, and a vegetable garden
    • Guest reviews say great things about the dining options, helpful staff, and location
  • Room features
  • All 661 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean, comfortable rooms at the property.
  • Extra conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with designer toiletries and separate tubs/showers
    • LCD TVs with premium channels
    • Refrigerators, free infant beds, and coffee/tea makers

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.22 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 87.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 60601, 60601, Hotel License

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Swissotel - Chicago pet-friendly?

Yes, Swissotel - Chicago allows dogs (limit 1 total) with a maximum weight of up to 25 lbs per pet. There's a deposit of USD 250.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Swissotel - Chicago?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Swissotel - Chicago on May 25, 2026 start from ¥26,613, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Valet parking is available for USD 87.00 per night.

What time is check-in at Swissotel - Chicago?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Swissotel - Chicago?

Check-out is at noon.

Where is Swissotel - Chicago located?

Located in Downtown Chicago, this luxury hotel is within a 10-minute walk of Aon Center, Michigan Avenue, and Millennium Park. Chicago Riverwalk and Lake Michigan are also within 10 minutes. Randolph-Wabash Station is 10 minutes by foot and State Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 2378 out of 3335 reviews
Rating 8 - Good. 516 out of 3335 reviews
Rating 6 - Okay. 209 out of 3335 reviews
Rating 4 - Poor. 101 out of 3335 reviews
Rating 2 - Terrible. 131 out of 3335 reviews

Reviews

Verified

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good spot and location. Staff was super helpful and nice.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Raymond

Very good Outstanding service
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, great view
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with great views and amazing staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & great property. Thank you for the stay
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, and an amazing view.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing! Our room was clean and we loved the view.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night with my wife and kid and the experience was great, view from our room was incredible. We will definitely book again for a longer stay next time.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great connecting room and always an amazing stay I always come for the atmosphere and great staff!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Helpful staff, great location with views, restaurant and bar on-site
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, amenities, property conditions & facilities
Will be coming back I loved this place clean fast easy check in
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Convenient location. Great staff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jaimy

Liked: Cleanliness, staff & service, amenities
Always clean and friendly!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was perfect, our room was comfortable, and well appointed. The staff was friendly and breakfast at the restaurant in the lobby was fabulous!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great viewa
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Large, nice room with a nice view. I would love to stay here again. Highly recommend.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great view of lake, spacious bathroom
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2026
Verified

8/10 Good

Bojan

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sadra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Louisa

Liked: Cleanliness
Great location, close to shopping, restaurants & riverwalk! Our room had a beautiful view of the River and Lake!
This was taken St. Patrick’s Day weekend when the Chicago River is turned green 🍀
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Swissotel is my favorite getaway when I’m in Chicago. I like the lake view room. My wife and I watch the tour boats on the river.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff very clean
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Perfect location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff. Valet is expensive
Stayed 9 nights in Mar 2026