Super Deluxe | City view
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Reviews of The Empire Nimman

3.5 out of 5
The Empire Nimman
22/3 Nimmanhaemin Road, Suthep, Muang, Chiang Mai, Chiang Mai

Reviews

8.4

Very Good

Rating 10 - Excellent. 30 out of 90 reviews" "
Rating 8 - Good. 45 out of 90 reviews" "
Rating 6 - Okay. 12 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for walk around. Big size room . Noisy main road traffic & also flights ( maybe whole C.Mai town get ✈️ noise cross ) . Front desk very helpful. Breakfast very good ( so bargain price ).
Stayed 3 nights in Feb 2024
Response from GM on Apr 12, 2024
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Ann

Liked: Cleanliness, amenities, property conditions & facilities
The Empire is located in a side street off the main road, close to the Maya Mall. It is a comfortable hotel but it is located at the end of the airport runway so planes take off every few minutes - which does make for a noisy stay! The breakfast is standard for an Asian breakfast - but plentiful. The hotel has no restaurant but there are plenty of eating places in the locality.
Stayed 4 nights in Feb 2024
Response from GM on Apr 12, 2024
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

Chintana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionists are very nice.
Stayed 1 night in Feb 2024
Response from GM on Apr 12, 2024
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, easy to walk to sights and nice deluxe rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Aidan

Stayed 3 nights in Jun 2023
Response from GM on Sep 19, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a most amazing hotel experience! Fast check in, friendly staff, and super clean spacious room. I had no issues whatsoever. The AC was great even on these 100 degree days. Convenient to the airport, shops, restaurants, American fast food, and a very safe area. Even with a lot of nightlife there was no commotion to worry about. Live street entertainment until 11pm-midnight. Even very family friendly. Awesome experience.
Stayed 1 night in Apr 2023
Response from GM on May 17, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Parking was great. Good to have fridge and microwave in the room.
Stayed 2 nights in Apr 2023
Response from gm on May 17, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

Barry

Stayed 1 night in Mar 2023
Response from GM on Apr 3, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 night here but overall it was a nice clean and safe place. Great area and would definitely come back. The staff were great and friendly. Would recommend to anyone wanting to stay in this area. Lots to walk and do in this area
Response from GM on Apr 21, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
not bad at all compared with the price especially the good location
Stayed 1 night in Jan 2020
Response from GM on Apr 21, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
just a normal cheap hotel
the room that we were given was not cleaned, so we had to ask the front desk to change the room. room was outdated and electricity condition was not stable. especially when we inserted the room key to turn on the light in the room, there was always a big sound like firework. the hotel, if not a condo, was well-located with great access to many attractions in nimman haemin area. but, i’m doubtful i would be coming back next time.
Stayed 1 night in Jul 2019
Response from Terms of Staff on Aug 6, 2019
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The hotel stay was good for the price. The rooms were basic and breakfast was just OK, but it was nearby some good cafes and in a safe area.
Stayed 2 nights in Feb 2019
Response from GM on Sep 19, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and exactly what it should be for the price
This is a decent hotel for a good price in the best part of Chiang Mai.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Room is very spacious and clean but state of maintenance is not up to standard. The side i am staying in is next to the main road thus having some traffic noise. can request for the quiet facing side though. Overall value for money stay as hotel is never the main concern of the trip.
Stayed 4 nights in Feb 2018

2/10 Terrible

Andy

Disliked: Staff & service, room comfort
Stay somewhere else not here
Not the best hotel in Chiang Mai, stay elsewhere, welcome was not as nice at other cities in Thailand, beds were hard, Wifi was slow as snail did not work most times, extra towels were $ 3 usd, breakfast was not good at all, no egg station, most of the food was like lunch Rice etc
Stayed 3 nights in Oct 2017
Response from The Empire Residence Nimman on May 28, 2018
Sorry for the inconvenience, we would improve our service.

8/10 Good

Lloyd, Auckland New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, quiet street
Very pleasant staff. Quiet street but handy to shops, restaurants, nicer bars and some great cafes. Clean and spacious rooms.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice and quiet
I liked the room and breakfast of this hotel. There are convenient store, banks and cafes nearby as well as a big shopping mall within a walking distance.

8/10 Good

JJ

Liked: Cleanliness, staff & service
Room is spacious
the area is good, but it was a bit over-priced for the whole experience. I was expecting deluxe room like in the photos seen and stated from hotels.com but it was just plain room with basic essentials. The room is very spacious though.

6/10 Okay

PW, SIN

Disliked: Property conditions & facilities, room comfort
a "cold" service apartment with no service
a warm welcome when arrived at the entrance, with a friendly staff helping your luggage and cosy lobby to wait while checking in room, ..............well, dream on! don't expect any minimum service from this 'cold" service apartment. if you just need a shelter, then this is "over" price.

8/10 Good

Tamsak

Liked: Cleanliness, staff & service
Highly Recommended
Great location & Friendly Staff

6/10 Okay

Verified traveler

Liked: Staff & service
Location is great. Staffs support is great.
Room is ok. Liquid soap and body lotion should be provided for bathing. Given Internet connection (username and password) was not working. Luckily staff gave me spare connection password. Great help. Breakfast was great. Parking area is sufficient with security guards. Bed mattress is rather old. Pillow is rather thin.

6/10 Okay

MIH, Chiang Mai

Liked: Cleanliness
Disliked: Staff & service, room comfort
Location is excellent. There is a car park under building for guests , but I suggest if you don't like carrying luggage up stairs : Drop the luggage off before going into car park. Very clean and tidy with wonderful pictures being shown on a screen of there lovely colorful dbl deluxe & superior rooms. So we were anxious to get to the room to discover which style we got. Was disappointed- even though we paid for a dble deluxe suite we didn't one as displayed. We got the one everyone forgot about. The big peep hole cover on door didn't stay closed , had some paper wedged in. TV worked but guide was a piece of well used a4 paper in a plastic sleeve that didn't match the channels. Couldn't reach toilet roll from toilet : on the far wall. Looking for information folder to look for breakfast times . None to be found. Went to reception ( 3 staff behind desk) Asked if we were given a dbl deluxe room , what time breakfast was and does hotel provide any services for there guests. Was told by 1 staff member " 6.30 we give voucher in morning , you collect before" then she sat down and started talking to other staff . I live in Thailand and am accustomed particularly during this mourning period. My attire was respectful ( black) , spoke respectfully, etc and found that I wasn't going to get a response. So gave up. Next morning went to get breakfast voucher, she didn't have in voucher box. Eventually proved that I paid for breakfast with room . Breakfast basic. Issues are fixable by staff

8/10 Good

AREEYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fei, Heemskerk, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It is a great stay at this hotel, so close to everything, the small restaurants, the MAYA shopping mall, and night markets. great location. if you are a light sleeper, then rooms near streets could be noisy at night. One thing i really dont like is that their wifi keeps disconnecting all the time so i have to reconnect like more than ten times in one day. one device one username and password is also not very convenient

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, Overall location mediocre
Stayed during the week after Yee Peng Festival. Location is convenient right in the center of the main Nimman Road for walking distance to several Restaurants/Bars and the new Maya Mall. Location is mostly for local college students since it is close to the University. Hotel is good and serviced daily. I tried this area the second week during my stay. I prefer being closer to the Ping River on the West side of the Old City.

8/10 Good

Chittinat, Thailand

Liked: Cleanliness, property conditions & facilities, room comfort
Best location in nimmam
2nights for business trip,good location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Phillip, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nimenhaemin Stay
Pleasant hotel - had room located at the front and was a little noisy but not too bothersome. Great central location for food, shopping, bars etc.

4/10 Poor

winai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tamsak, Big D

Liked: Cleanliness, staff & service, room comfort
Nice Little Gem
Perfect Location: Front Desk: Great Gym: Need To Replace All Equipments

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay at trendy nimmanhaenin
Enjoyable, great location.

8/10 Good

dominic, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, everything works and in the best area.
This is a nice apart hotel, clean and comfy, near the main road and the best part of town for restaurants and beer houses. The wifi had to be reset/signed on many times per day, but worked fine. The gym is small but for a good workout u can go to powerhouse fitness a block away for 400 bhats a day or less if u go more days. No pool. The complex where the gym is is called punna residence and is much better then this one, but of course cost a bit more, for qulality and value this was a great deal.

10/10 Excellent

sal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel by shopping area
Hotel is new and nice. Located in to middle of new eating out location in city. Staff is nice room is large and everything is within walking distance.

8/10 Good

Anish, London

Liked: Cleanliness, property conditions & facilities, room comfort
3 day stay
Good stay for 3 nights, but a little far from main centre of Chiang Mai.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely place to stay. Great location with many restaurants on your doorstep. Massive shopping mall 100 meters away if you want to shop. Highly recommend hotel.

10/10 Excellent

TOMOTERU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
thank you for your kind review. Hope we can welcome you back Tomoteru :)

8/10 Good

Arrnop

Traveled with family
Stayed 2 nights in Dec 2023
Response from gm on Jan 22, 2024
Thank you Arrnop for your review. We hope you have plesant during your stay. :)

10/10 Excellent

Varanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ดีมากๆแนะนำค่ะ
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
ขอบคณสำหรบรววครบ หากมโอกาสหนาแวะมาพกอกนะครบ

8/10 Good

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2023
Response from GM on Sep 19, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good location for this price 😁 Bed is a bit hard but all in all very nice and really nice big room 😁
Stayed 7 nights in Jul 2023
Response from GM on Sep 19, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Kit Hung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
冷氣不夠
Stayed 4 nights in Apr 2023
Response from GM on Apr 21, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Yan Anita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy. Breakfast is good.
Stayed 4 nights in Mar 2023
Response from GM on Apr 3, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

8/10 Good

Arthur

Stayed 7 nights in Jan 2020

8/10 Good

Akerat

Liked: Staff & service, property conditions & facilities, room comfort
อาหารเช้าแบบกล่อง
ควรมีบริการอาหารเช้าแบบกล่องสำหรับผู้ที่เชิคเอ้าก่อนเวลาห้องอาหารเปิด
Stayed 2 nights in Jan 2020
Response from Aui/Marketing Manager on Jan 27, 2020
กรณีแบบนี้ หากลูกค้ามีการแจ้งล่วงหน้าก่อนเข้าพัก1วัน ทางโรงแรมมี ABF BOX ให้คะ

10/10 Excellent

namjoo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from GM on Apr 21, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from GM on Apr 21, 2023
Thank you for your kind review. Hopefully we can welcome you back. If you have any inconvenience during stay please inform us to improve service.