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SureStay by Best Western Charlotte Matthews

3.0 star property
Hotel with free breakfast, in the vicinity of Bojangles' Coliseum

Choose dates to view prices

The Independence Inn Charlotte/Matthews Hotel in East Forest offers a free breakfast buffet, dry cleaning services, a 24-hour gym, in-room WiFi, and helpful multilingual staff. Guests also benefit from luggage storage.

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included
The current price is ￥11,319
￥13,044 total
includes taxes & fees
Nov 23 - Nov 24

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Designer toiletries
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Designer toiletries
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Designer toiletries
  • Sleeps 2
  • 1 King Bed

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Property amenity

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East Forest
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 1,008 reviews
The price is ￥13,619
￥15,697 total
includes taxes & fees
Nov 16 - Nov 17
Fairfield Inn & Suites by Marriott Charlotte Matthews
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About the neighborhood

Map
28227-7724, NC, Charlotte, 2501 Sardis Road N

What's nearby

  • Bojangles' Coliseum - 11 min drive - 12.3 km
  • Ovens Auditorium - 11 min drive - 12.3 km
  • Spectrum Center - 15 min drive - 18.3 km
  • Charlotte Convention Center - 16 min drive - 19.0 km
  • SouthPark Mall - 16 min drive - 13.4 km

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk
  • ‪New Zealand Cafe - ‬18 min walk
  • ‪Krispy Kreme - ‬19 min walk

About this property

SureStay by Best Western Charlotte Matthews

Hotel near Bojangles' Coliseum
Located close to Ovens Auditorium and SouthPark Mall, SureStay by Best Western Charlotte Matthews provides a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks include:
  • Free self parking
  • Express check-out, ATM/banking services, and a 24-hour front desk
  • A TV in the lobby, multilingual staff, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 93 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and deep soaking tubs
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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  • Breakfast included
  • Parking included
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The price is ￥12,171
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Frequently asked questions

Is SureStay by Best Western Charlotte Matthews pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay by Best Western Charlotte Matthews?

As of Nov 12, 2025, prices found for a 1-night stay for 2 adults at SureStay by Best Western Charlotte Matthews on Nov 23, 2025 start from ￥11,319, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay by Best Western Charlotte Matthews?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay by Best Western Charlotte Matthews?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay by Best Western Charlotte Matthews located?

Located in East Forest, this hotel is within 9 mi (15 km) of Bojangles' Coliseum, Ovens Auditorium, and SouthPark Mall. Spectrum Center and Queen City Quarter are also within 12 mi (20 km).

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SureStay by Best Western Charlotte Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 336 reviews
Rating 8 - Good. 63 out of 336 reviews
Rating 6 - Okay. 57 out of 336 reviews
Rating 4 - Poor. 38 out of 336 reviews
Rating 2 - Terrible. 42 out of 336 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Debessai

Disliked: Cleanliness, amenities
Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025

2/10 Terrible

Mallory

Disliked: Cleanliness, amenities, property conditions & facilities
Good lord DO NOT STAY HERE. Our bath tub was full of mold and the hotel smelled like weed and cigarettes. Our tub would not drain so I tried to switch the room, got switched to a room that was DIRTY. The bed was not made and it looked like someone was staying there. They did not have another room so I got a refund. Never ever again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alicia D

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property for staying
Stayed 1 night in Jan 2025

10/10 Excellent

Roberta

Liked: Staff & service
The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Great price, awesome staff at checking in.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT has great food also and the people who work there are very nice and helpful when you ask for something
Stayed 2 nights in May 2025

2/10 Terrible

Melanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I should've paid closer attention to the reviews of this hotel before booking my stay because it was truly so dirty and old. I do not recommend anyone stay at this hotel. I asked to have my room changed initially because the original room smelled like cigarettes and was in terrible condition, but the second room was exactly the same, not to mention the mold in the bathroom. It felt dirty, full of germs, and I just could not imagine myself sleeping or even showering in a room with those conditions. I left the moment I saw my room and quickly booked myself a different hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice as well as the workers I love staying there
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really good and the staff is very friendly and TVs have app
Stayed 2 nights in Apr 2025

2/10 Terrible

Yolanda

Disliked: Cleanliness, amenities, property conditions & facilities
Although the property is in the process of being upgraded, the room felt grimy and several items were damaged. I book a room with queen beds but they only had full beds. There was lots of noise in the hallway and the elevator felt as if it were going to crash. It showed it was inspected May 2025, but it seemed that repair was warranted. The stair were on the outside of the building with no keyed entry so anyone could walk in onto the floors and if you wanted to take the stairs rather than the elevator you walked outside.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very near to variety of restaurants and grocery stores.
Stayed 3 nights in Feb 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Perfectly fine for a single night stay on a budget.
Stayed 1 night in Apr 2025

10/10 Excellent

jacques

Liked: Amenities
The room was clean, and the staff was very attentive.
Stayed 1 night in Feb 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Custer service is amaizing. The staff is great the area is safe the house keepers work extremely hard to give people a comfortable stay. The front desk people work fast to process people there rooms . And everything is extremely clean.
Stayed 1 night in May 2025

8/10 Good

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the abundance of parking as most places struggle with having enough spots. I liked the comfort of the room.
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Property conditions & facilities
staff was great
Stayed 1 night in Jan 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Stayed 1 night in May 2025

8/10 Good

Trisha

Liked: Amenities
It was nice but a bit off the main road. I might have missed it if I wasn't in an Uber.
Stayed 4 nights in Feb 2025

2/10 Terrible

Paige

Disliked: Cleanliness, staff & service, property conditions & facilities
I'm truly shocked they can advertise this property as 3 Stars. The exterior of the hotel is completely unbranded and bathed in an uninviting blue/grey color. The lobby was a nice surprise, but that was the extent of anything nice here. Our room had an odor to it, overlooked the dumpster, the walls were completely ruined, and the bathroom was quite dirty with hair and mildew on the shower wall. The smoke detector was chirping when we walked in, so we called maintenance who informed us he hopes nothing breaks in the hotel because he uses YouTube to fix everything. When I took a shower, the water went ice cold four times (assuming it was somehow connected to the toilet in a neighboring room), and the shower leaked through the bedsheet of a curtain and soaked the bathroom floor, including the clothes I had laid out to wear. The maintenance manager was quite nice (despite not being qualified for the position), but the property manager offered no response to our concerns. I am not a diva and wouldn't have complained about these items if the property was advertised correctly as a 1 or 2 Star hotel. But I cannot fathom how this can legally be listed as 3 Stars.
Stayed 2 nights in Oct 2025

6/10 Okay

Julie

Disliked: Cleanliness, property conditions & facilities
The bathroom had mildew and soap scum in the tub.
Stayed 1 night in May 2025

8/10 Good

Melvin

Liked: Cleanliness, staff & service, room comfort

Ol Man's review.

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.
Stayed 1 night in Apr 2025

8/10 Good

BESIANA

Liked: Staff & service
Disliked: Property conditions & facilities
Not the best place to stay .
Stayed 1 night in Mar 2025

8/10 Good

Sharese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just good

Its good for a last minute pick...the plus was the chills right by it
Stayed 1 night in Nov 2024

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was good and clean. Toilet seat broken
Stayed 1 night in Mar 2025