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"I stay at this Embassy Suites (Charleston, WV) frequently and there tends to be some type of problem when I check in. I like to book a double room (non-assessible) through 3rd party sites; however, when I check in, the staff likes to give me whatever room they have left over and their excuse is they can't guarantee room selection when it's booked through 3rd party sites. I only have this problem at this particular location. This past weekend, I was given a very small room with a King size bed to accommodate my family of four. My kids don't sleep on a pull out couch at home and I don't except them to on vacation unless it's by choice ahead of time. Lastly, we didn't receive any clean towels on Saturday. I called the front desk and was placed on hold for over 5 minutes. After waiting, I walked downstairs around 8p to get towels and was told they would send some up to my room on the 8th floor. At 10pm, still NO towels. Needless to say, we NEVER received towels on Saturday or before check out (totally unacceptable). I love the Hilton Brand, but definitely considering Mariott at this point."

"Everything was great "

"dated, warned out hotel/ furniture, my room smelled like mold. Sheet were clean, kitchen and bathroom was clean. Staff was great. "

"I think it was circumstantial, but there was a group in the hotel that made my stay very unpleasant. Shared spaces were dominated by this group and they were generally rude. I was enroute to another city and have always enjoyed stopping in Charleston and staying at this hotel. However, this time was simply awful. I wasn't able to take advantage of the amenities, especially breakfast, so I just left as soon as I got up the next morning. Room was fine, clean, but my experience other than that was pretty awful."

"They reserved a king room instead given a two full beds room. And on top of they double booked us and someone repeatedly tried to enter our room at 11:00 at night. Front desk called our room to ask who was in the room. Then they must have changed the key because when we left the room in the morning for breakfast when we came back our key wouldn’t work."

"Parking easy. Breakfast very average. "

"I had 3 dogs 8 weeks old 1 lb 10 weeks old 3 lb and a 8 lb senior dog and they charged 25$ a dog which was not stated on the reservation. I will never go back and then we walked out to see a person trying to break in our car not in pressed. That was with quality inn but they were joint with comfort in who oils have only charged for one dog really and that was the one that was willing to go out and sea with the person in the parking lot that went to another car and the alarm was going off. "

"Small bathroom in room Mold on shower"

"There were no grab bars or non-skid mat in the shower. Sheraton should fix this. I had to repeatedly get on the floor and crawl under a table to access a power outlet to charge my devices. That’s not easy for me to do anymore. I was disappointed that dinner wasn’t available at the bar on weekends. When I have eaten there before, it was better than the restaurant in back. The staff were courteous and helpful. Thank you."