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"Clean"

"We chose this hotel because of the history behind things. We fell in love with the place our first trip to Hot Springs and couldn’t wait to stay here the second time. First off, parking is entirely sketchy and horrible unless you have a compact car as you can even turn around, but also the entire garage is crumbling. Literally. Then the hotel, had this horrible mildew smell throughout the entire place. There were hidden fees for amenities, which weren’t even available due to construction going on. Which is never ending from what we’ve truly gathered. The workers (as in construction workers) are also SUPER sketchy and were roaming halls at all times of the night and even at one point followed us to our room until they realized a third person in our group behind us then acted like they were trying to get into “their” room which was our second room. Upon telling the front desk, the lack of customer service from the jump only continued with the comment of “what you want me to do” The rooms were so gross. The shower still had hair from another stay in it. The mold was unbearable everywhere. The sheets were stained. I can go on and on but writing this brings the anxiety back. It’s already taken me months to be able to write this. Honestly, I hope this review saves anyone from booking here. Just visit but invest your money and time elsewhere. I’ve never left a bad review, but this one cannot go without warning others. "

"Room was clean. Staff were fantastic and helpful. Breakfast was edible. Convenient parking and safe area. Only complaint is it's loud. Walls are paper thin...I could hear every door slam, the elevator, and the neighbor's conversation over the tv."

"Staff was amazing however you can not sleep-in here. The doors to all rooms slam all morning and you can hear everything in the hallway thats happening. I also had 2 different stagf walk into my room while i was in bed. I did forget the do jot disturb sign however my check out wasnt until 11 and this happenws between 7-9"

"Property looks decent from the front but as you drive back it gets worse. The room wasn't the cleanest and there was a horrible leak coming from the room above that was leaking into our rooms bathtub. By the look of the ceiling the leak has been going on for sometime so I could only assume there was mold. I didn't know when I made this reservation that this hotel is a section 8 hotel. You would think this would be mentioned when making the reservation."

"Limited parking. You’ll most likely have to use the parking garage across the street which isn’t a huge inconvenience since they have a drop off area for you to unload. We booked the executive room and the room was extremely humid. We thought it would eventually clear out but it was for the full stay. You could see mold along the wall/ceiling in the shower. During our check in another occupant asked if it was normal for her room not to go below 74 degrees. There was only 1 working elevator due to children playing with the buttons so they had an employee stay in the elevator to avoid it from happening again. The employee was super kind but there was no circulation in the elevator and those lights are just beaming down so I felt kind of bad for the guy. The rooms didn’t have microwaves or mini fridges either so you’ll have to go to the lobby if you need a microwave. The staff was kind but the property really needs to be upgraded and renovated. Unfortunately, we won’t book another stay."

"The room was perfect and the bed and pillows were the best ever"

"We went on a month-long road trip of 11 states with our dog, so we stayed at a lot of hotels. This one was notable for being very clean, relatively inexpensive, and having a reasonable pet fee."

"Convenient location, very clean rooms and comfortable beds. "