Find hotels near Castle of Butron, Bilbao from ￥11,046

"Great staff"

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "

"Jose’s apartment in Plentzia was a wonderful home base for our time in Spain. The space was cozy, bright, peaceful, and thoughtfully stocked, with excellent storage solutions that made the apartment feel organized and comfortable. We especially loved the clever vertical shoe storage and the fully functional kitchen, where we enjoyed slower mornings making coffee and tortilla de patatas before heading out for our daily adventures.The apartment was also beautifully personalized with some of Jose’s own impressive paintings of local spots, which gave the spaces character and reinforced the culture we were immersed in.The location was fantastic, with grocery stores nearby, a metro station directly into Bilbao, yummy bakeries, pintxos spots, and the gorgeous Plentzia beach all within walking distance.Most importantly, Jose was an exceptional host. He was kind, warm, communicative, and especially thoughtful toward both us and our children throughout our stay. He genuinely cared that we were comfortable and was always quick to help whenever needed. We truly enjoyed renting from him and would absolutely recommend his apartment to anyone visiting Plentzia. "

"English isn’t well spoken in the hotel. Restaurant there is great, excellent food and friendly staff."

"Very nice and comfortable house. A little far from Bilbao but is ok. I will go again!!thank you to our host, everything was as promised"