Castillo/Gaztelu Vacations from ￥191,253

I was given the wrong room number for my code and was at a loss for what to do. It was after midnight when I arrived. Another guest fortunately helped me and called someone and thank god for that man. My messages through the app were and still never returned. I also requested my room be left alone, put up the do not disturb sign on my door, but I came back one afternoon and my window had been opened.

Comfortable and clean room

This hotel is hidden away from the street but a true gem behind closed doors. The interior design and finishes are all beautifully appointed in the rooms and in the common spaces. The owner and the staff are lovely and helpful too, making guests feel truly welcome.

Stayed here with my husband and teenage daughter and was really pleasantly surprised. We booked a private room for 3 with our own private bathroom. It was very clean and the hostel itself is quite cool. Unfortunately we booked at the weekend of the Aste Nagusia festival and our room overlooked a square with a concert going on till 1 am. We were advised in advance but not at the time of booking so it was noisy. Nevertheless this is a great spot, very convenient location. We didn't have breakfast here as there's a wealth of great food places nearby