Castelnau-d'Auzan Vacations from ￥287,356

We had a one night stay on a Saturday, expecting it to be an easy overnight stay. But on arrival we were advised the restaurant is closed on the weekends, so given it’s location in an industrial area finding dinner options close by was a problem. Also no fridge in the room, and their ice machine was broken although they did have cold water in the bar. Pool was nice, and the room good. Thankfully the air conditioning was working as it was 35deg. The property is rated 4 stars but it didn’t feel like it.

Hotel lovely and conveniently placed. Facilities at breakfast let it down. Insufficient plates, cups and cutlery available to self serve and tables not cleaned promptly enough. All in all a good hotel, but if this was sharpened up it would be superb.

The hotel is located close to the train and bus stations and in a pleasant area near restaurants, bakeries, and shops. It is also walking distance to the city centre and the main sights in the city.

not up to 4 star standards

We were very warmly welcomed by all staff. we enjoy the dinner buffet and also breakfast. However, as a foreign visitor it was unclear how to access parking and the elevator to the parking. We had to park temporarily in front and check in to get directions. Result from lack of information, we unloaded at street then parked underground hauling some cases upstairs (later found there was a separate elevator to the parking.). I don’t remember that information being shared with the online reservation although I sent several messages. Don’t get me wrong, this is a lovely hotel and staff we’re fantastic but management should provide more detailed information for travelers.