Castella Vacations from ￥160,245

Reception staff were terrible at check in time. If you can, avoid checking in at 2pm. There were almost 10 parties waiting to check in and there was no system to identify who was waiting first. There was only 1 staff at the check in table at 2pm. Staff told some patrons to sit and wait while new patrons stood in line. Once they were ready to check someone new in, they called from the line rather than people sitting and waiting. When challenged, the staff were defensive and offered no apology for the error and wait time. Insgead, they argued with the customers and said they weren't aware since they were on their lunch break. The staff did not communicate to each other and no apologies were made.

Great overall stay! Did find the bathroom sink far too small though and each time using it would need to mop up the water on the floor. Breakfast was excellent at the Venom Brewery. One suggestion would be to get a professional coffee machine. Found coffee to be sub par for Melbourne standards. Enjoyed tasting some great beers and loved the spicy wings. Will definitely stop in again next time in Melbourne.