Does Hotel Fenix Beach Cartagena have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

How much does it cost to stay at Hotel Fenix Beach Cartagena?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Hotel Fenix Beach Cartagena on Dec 1, 2025 start from ￥19,545, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Fenix Beach Cartagena pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of COP 90000 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Fenix Beach Cartagena?

Hotel Fenix Beach Cartagena doesn't offer parking.

What time is check-out at Hotel Fenix Beach Cartagena?

Check-out is at 11:30 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Fenix Beach Cartagena provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of COP 60000 per vehicle applies.

Where is Hotel Fenix Beach Cartagena located?

Nestled on the beach, this Cartagena hotel is 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach.

Hotel Fenix Beach Cartagena Reviews, Deals & Photos 2025

10/10 Excellent

Gustavo

Sep 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great atmosphere and views. The best feature is their private beach, free of annoying sellers, which is rare in Cartagena. The staff was very attentive and the food was delicious.

Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay! We came as a family of 4 and really enjoy our time. So pleased about the service and the friendliness of the staff. Food and drink choices/taste were excellent. Room confort, beyond expected. Definitely recommended it. Looking forward to our next trip.

Stayed 3 nights in Jul 2025

8/10 Good

Guadalupe C

Sep 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the personel . And the rooms. Nice an quit . Only thing i did not like not having access to stay longer out in cartagena downtown..since the boat has hrs to come n go from the island. Making you stuck in the Island.

Stayed 8 nights in Sep 2025

10/10 Excellent

Tristan

Jun 1, 2025

The staff have been incredible and so great!

Stayed 1 night in May 2025

8/10 Good

David

Jun 23, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The staff are the best part. The beach is rocky and a boat is required to leave the property.

Stayed 4 nights in Jun 2025

10/10 Excellent

Yenny

Apr 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent food services

Stayed 2 nights in Mar 2025

2/10 Terrible

Chris

Sep 17, 2025

Disliked: Staff & service, property conditions & facilities

Property was very poorly maintained. Air conditioning and television did not work on arrival, shower drain stopped up and flooded bathroom and bedroom, waited one and one half hour for food at lunch. Staff was nice but not competent. One of my worst hotel experiences ever.

Stayed 3 nights in Sep 2025

10/10 Excellent

Beatriz

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff really friendly

Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Apr 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fenix Beach

Todo excelente

Stayed 1 night in Apr 2025

8/10 Good

Camilo

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect place

Stayed 2 nights in Feb 2025

10/10 Excellent

tamu

Apr 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked thay it was secluded and the beach was there to use at all times. Staff members were all s friendly and helpful.

Stayed 3 nights in Mar 2025

10/10 Excellent

Argeliza

Jan 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place was very comfortable. The people were very nice and the food was amazing. A perfect stay for a couple.

Stayed 2 nights in Jan 2025

4/10 Poor

Matthew

Feb 28, 2025

Disliked: Amenities, property conditions & facilities

Easy to get to

Stayed 2 nights in Feb 2025

2/10 Terrible

Alejandro

Sep 10, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

My toilet in my room kept overflowing even after it was fixed the first time. No phone so I would have to leave my room if I desired anything for me or for the room. Early morning construction woke me up. At night dogs around the property would bark at night, and worse if it starts to rain. I saw dogs without their leash and saw two cats around the reception area. I mean why have animals wandering around the property? One of the dogs barked at me as it was blocking the path to go to my room. Furniture at the beach were dirty and covered with ants. I went to gag some breakfast and I sat down waiting for 15 minutes to be served. I lost my patience and left. Thank goodness there were snacks in my room and water in my minibar. I miss the hop on and off bus tour because the boat couldn’t make it on time to the hotel due to the rain. Plus as I walked around to explore the property the walkway had cracks and I almost fell. I was miserable

Stayed 7 nights in Sep 2025

10/10 Excellent

Daniel

Jan 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay; this beach stay will allow you to enjoy proper beaches with safety and top notch customer service. The employees are very friendly and the few third party vendors you do encounter are actually pretty friendly and not pushy at all, it seems they understand the atmosphere and the fact we are guests at this hotel. Overall lovely, lively and friendly… the WiFi is flaky and somewhat unreliable, however, with a bit of patience you can get what you need done.

Stayed 1 night in Jan 2025

6/10 Okay

Oscar

Feb 25, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities

Good for a couple nights to relax. Staff is cordial. I had a villa. Wouldn’t recommend it. Pool in the room was not clean.. delivered late. Checkout was confusing / bill unclear if you prepay..

Stayed 2 nights in Feb 2025

2/10 Terrible

Tat

Jun 6, 2025

Disliked: Amenities, property conditions & facilities

The property was unorganized and on a remote island where we had to pay cash to a local boater to take across the Atlantic ocean to get too. I understood there was a storm beforehand but that doesnt excuse the fact that we had no running water. I could've been okay with no hot water temporarily but no water equals rough times. We luckily had a private pool and used this for water in the toilet for both my wife and myselfs bathroom sessions to be able to flush the toilet. No fun! There also were many dogs on the island in which is not a problem if there were a just a few and taken care of. But there was feces in the sand throughout the property and unfortunately at night you cant see it. So on top of no water, feces on my shoe and the mosquito fiasco we were not happy.

Stayed 2 nights in Jun 2025

8/10 Good

ilse

Apr 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely place though the beach waters were not transparent like the images. I was really looking forward to my stay but overall was a little disappointed for the price. You have to go by boat so it’s not the place behind a place that you can come and go easily. When I reached out to the hotel via email to get answers, the person responding seems to have no clue. You have to take a boat either at one or five, which means that you spend two hours waiting for check-in And your day kind of gets killed. The first day waiting. Poor service. I could not get a single waiter to take my order despite their being like five people looking at their phones. That same night I had a similar problem and the next day same thing. That was a little surprising because there’s so much staff. Overall, they need to have better training for their people, but it’s a nice place. Lovely woman doing yoga was the most attentive person.. one of the days we had full construction and sound at the beach all day and that was the one day that I had designated not to work— so that was disappointing.

Stayed 1 night in Apr 2025

2/10 Terrible

Kristina

Mar 24, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Disappointing Stay – Poor Management & Construction Issues We stayed in Villa 4 and were never informed about construction at Villa 3, right next door. On our first night, hammering continued past 10 PM. I messaged the hotel via WhatsApp, but they never responded. The next night, it happened again, and I had to go to reception before anyone told them to stop. The next morning at 8 AM, the hammering started again. With three nights left, we asked for a refund for the last two nights, but the hotel refused. The boss denied the noise ever happened, implying I was lying—good thing I recorded it! She also lied to her staff, saying she had spoken to me when she hadn’t. The outdoor bathroom was covered in dust and paint from next door. The pool was always dirty with leaves, bird droppings, and bugs. At night, bats flew around the pool, feeding on the insects. The food was overpriced and mediocre, with a limited menu. The only positive was the staff, especially Jesús, who went above and beyond. We left early to stay in the city. While we got a small food discount thanks to my audio recording, this was a terrible experience. I do NOT recommend this place unless major changes are made.

Stayed 7 nights in Mar 2025

4/10 Poor

Alba

Mar 3, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities

I had the pleasure of visiting the beautiful country of Colombia with my sisters and daughter just this past week needless to say it's absolutely beautiful & colorful! We stayed at Fenix Beach Cartagena- would like to shout out Wessley he was amazing his customer service was the best received through our stay with that said we had many inconveniences at this location that let us not wanting to return or recommend to anyone. 1. The room we booked was WITH a king size bed in which we did not get in our room. 2. The wait at the airport was so extensive we had to pay for an additional charge of $30,000 pesos ($7.31 USD) per hour our driver waited which that wasn't the problem the issue is once at the hotel and after checking in we owed an additional $5,000 pesos per hour because it was $35k not $30k. 3. The food took 1 1/2- 2 hours to come out, twice they forgot about my food after the long wait the hotel wasn't even busy to say that was an excuse. 4. The boat to the city- boat is on a schedule to and from the city when the times were provided, they didn't mention an additional charge until getting on the boat they stated if we wanted to go to the city, it was a charge per person. 5. We purchased a bottle (off the property) asked for ice and lime since the bottle wasn't purchased there they would provide for a fee of $100,000 pesos ($24.37 USD) 6. Upon checking out they stated we "stained" a towel and charged us $50,000 pesos ($12.19 USD) towel was not stained it was dirty.

10/10 Excellent

Alexandra

Oct 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beach view was amazing and the food options were delicious.

Stayed 1 night in Oct 2025

8/10 Good

Vicki

Oct 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very friendly and made it a great experience.

Stayed 1 night in Oct 2025

10/10 Excellent

Cinthia

Oct 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Paraíso definitivamente, puedes disfrutar de los perritos que son súper cariñoso y lindos Volveré pronto

Stayed 1 night in Sep 2025

8/10 Good

Frank

Oct 10, 2025

Liked: Staff & service

Buen servicio, muy buena comida, algunos servicios no son tan efectivos, no ofrecieron beneficio de vip acces y a otros huespedes si se los ofrecieron, no tienen descuentos con la membresia de expedia como se anuncia, en general buena atencion, deficiencia en caliez y atrapar al hueped para que regrese. Le daria un 7

Stayed 4 nights in Oct 2025

10/10 Excellent

MA. TERESA

Sep 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Tiene acceso directo a la playa

Stayed 2 nights in Sep 2025

Hotel Fenix Beach Cartagena

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