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El Claustro Hotel House

3.0 star property
Comfortable Colonial hotel, walk to Clock Tower

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for El Claustro Hotel House

Courtyard
Hallway
In-room safe, blackout drapes, free WiFi, bed sheets
Outdoor banquet area
Property entrance
Reviews
6.6

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning
  • Parking includedParking includedParking included

Explore the area

Map
130001, Bolivar, Cartagena, Calle Estanco del Aguardiente No. 5-63, Centro Historico
  • Popular LocationWalls of Cartagena3 min walk
  • Popular LocationClock Tower7 min walk
  • Popular LocationCartagena de Indias Convention Center12 min walk
  • AirportCartagena (CTG-Rafael Núñez Intl.)9 min drive
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Room options

View all photos for Superior Quadruple Room, 2 Queen Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Queen Beds

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Desk
Daily housekeeping
In-room safe
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room, 1 Large Twin Bed

Standard Single Room, 1 Large Twin Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Single Room, 1 Large Twin Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 7 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Cable channels
Daily housekeeping
In-room safe
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms, Balcony

Standard Apartment, 2 Bedrooms, Balcony | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
Cable channels
Daily housekeeping
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Cartagena

El Claustro Hotel House is located in Cartagena Walled City, a neighborhood in Cartagena, and is near the airport and near the beach. Clock Tower is a notable landmark, and the area's natural beauty can be seen at Bocagrande Beach and Blanca Beach. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Estadio De Softbol De Chiquinquira.
Visit our Cartagena travel guideOpens in a new window

What's nearby

  • Walls of Cartagena - 3 min walk
  • Bolivar Square - 6 min walk
  • Clock Tower - 7 min walk
  • Cartagena de Indias Convention Center - 12 min walk
  • San Felipe de Barajas Castle - 4 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

Restaurants

  • Buena Vida - 3 min walk
  • Restaurante Alma - 2 min walk
  • Espiritu Santo Restaurante - 4 min walk
  • La Esquina del pan de Bono - 3 min walk
  • Tabetai Sushi Bar - 4 min walk

About this property

El Claustro Hotel House

Hotel located in Cartagena Walled City
El Claustro Hotel House is located close to Clock Tower and Cartagena de Indias Convention Center, and provides a terrace, a coffee shop/cafe, and a garden. Free in-room WiFi is available to all guests, along with laundry facilities and a business center.
You'll also find perks like:
  • Free self parking
  • Continental breakfast (surcharge), multilingual staff, and coffee/tea in the lobby
  • Concierge services, a 24-hour front desk, and luggage storage
Room features
All guestrooms at El Claustro Hotel House have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available for a fee
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

El Claustro Hotel House Cartagena
El Claustro Hotel House
El Claustro House Cartagena
El Claustro House
El Claustro Hotel House Hotel
El Claustro Hotel House Cartagena
El Claustro Hotel House Hotel Cartagena

Frequently asked questions

Is El Claustro Hotel House pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Claustro Hotel House?

Self parking is free at this property.

What time is check-in at El Claustro Hotel House?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at El Claustro Hotel House?

Check-out is at noon.

Where is El Claustro Hotel House located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of University of Cartagena and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

El Claustro Hotel House Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 64 reviews" "
Rating 8 - Good. 22 out of 64 reviews" "
Rating 6 - Okay. 13 out of 64 reviews" "
Rating 4 - Poor. 10 out of 64 reviews" "
Rating 2 - Terrible. 7 out of 64 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

sandra

Liked: Cleanliness
Disliked: Room comfort
All the rooms have full type bed, when they say in the website "queen" size bed. Never stay there again
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What a dump! Tiny room with a hard bed... what else do I have to say?
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
There is a school, gallery, coffeeshop, and chapel all within the courtyard or on the different levels of the El Claustro House which I found fun to explore. The hotel rooms are incredibly small and at the top level (3rd floor). I was traveling alone, but the room would have been too small for two people. The staff was not particularly friendly or helpful.
Stayed 3 nights in Jul 2019

4/10 Poor

Winston, Miami

Disliked: Cleanliness, amenities, property conditions & facilities
Nice historical multi-use building in need of repairs and updating. Rooms have suffered from shoddy repairs over the years. I’ll fitting doors. Shelves falling off walls. Ceiling caving in. Ants. Tiny light weight safe, not attached to anything! Reception does not answer phone. Light bulb went out and was never replaced. A/C died and had to change room. Rooms were not cleaned properly-had hair. dusty shelves and wardrobes. Broken toilet seat and cover. Nice bathroom sinks but plumbing underneath detached and water leaked all over floor. Eggs for breakfast EVERYDAY! It’s not a buffet, and you only get 2 slices of bread and slivers of fruit. Tables so small in dining room, I had to sit sideways. This could be a really great place with repairs, upgrades and attention to cleanliness and repairs in rooms. Basic and rustic accommodation could be nice. El Claustro has great potential but it needs more vision, repairs, upgrading and investment in the rooms, considering the numerous great alternative hotels. PLUS, I see that many people have complained about the same things, even mentioning specific rooms that I stayed in, but nothing was done.
Stayed 8 nights in Jul 2019

8/10 Good

ISMAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centric the down side is that is somewhat a school as well so can't sleep late due to noice
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

The room was very small and just the bed. No night table or chairs. The art rooms, the garden, the public areas were very nice.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was in a perfect location, close to everything, with wonderful staff. Walking distance to all major attractions and such a cool building.
Stayed 5 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice feeling to this place.
The place was an awesome place to stay. My wife and I had a small room that used to be a nuns quarters. That is why it's a bit small. Also because it were small the air conditioner gave my wife a cough as it was blowing on her all night. Even though it were small we were able to move the small refrigerator towards the door and open our suitcases so at least it was not as small as the Santa Alejandria Hotel's room we stayed in where we had no room to open things. We spent 3 nights here because it was such a nice historic building that was huge. Had a 3rd story terrace where we could smoke and have a drink. Breakfast was delivered by great staff and was a decent simple breakfast of fruit, coffee, eggs and toast. I'd spend a few days here again just for the excellent character of the place. Don't be put off by the small rooms.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute little boutique hotel! Only a few hotel rooms and the rest is an art gallery, coffee shop, school, etc. My friend and I had read about the cold water issue so were prepared for that. Although, it wasn’t that much of an issue and actually felt kind of nice since Cartagena is so hot! The room we shared was small but we didn’t mind at all because we weren’t there to enjoy the room, we spent all day everyday out and about exploring. The AC works very well which is a must in Cartagena. Most of the staff are really nice. There was a bit of a language barrier at first but meh let’s be real, that’s to be expected! EXCELLENT location! We were really happy we decided to stay in the old city and found such a good place for so little money. We’re already planning our next trips to Cartagena and will probably stay in a hostel, only to meet more peopl, but definitely would still recommend!
Stayed 4 nights in Mar 2019