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"Our stay in The Grand was good, but we stayed in the apartment which was awful. right at the top of the hotel, no lift so loads of stairs to carry our luggage up. the bathroom was really old-fashioned and needed ripping out. I believe the other rooms in the hotel have been refurbished."

"Clean room, staff friendly and efficient, restaurant staff need a bit more training on pouring correct drinks and serving training, food not as good as it used to be."

"When we first arrived in our room, we couldn't even open the sliding door to see the pool area (glimpses of it) and the flyscreen was ripped. I went downstairs to Reception and let them know about the damaged doors. The lady was polite and put us into another room. However, the glass door was again in need of repair. We couldn't be bothered going back to reception. The spa was out of action as it was getting repaired. We were looking forward to using that amenity. Lastly, we couldn't get to sleep on the Saturday night due to all of the noise by a group of young adults screaming and carrying on. As we had to leave by 4am the next day for a long travel home, we really were struggling to find anything good with our stay. We had stayed there a few times before but this is the last time we are going back. "

"Would have been nice to have a set of sheets and blanket for the sofa bed, otherwise it was an enjoyable stay"

"Great location for a concert in Newcastle. Easy prking."

"Good stay "