Find hotels near Capesthorne Hall, Macclesfield from ￥11,866

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"I'm sorry to say I can't recommend the Alderley Edge Hotel. I stayed here for a business trip to the local business park, booked for two nights. The first night was fine — I slept well. My room (55, second floor) ran warm, but opening the window solved it. In the morning I noticed the shower pole had come away from the wall and was just hanging there. I flagged it at reception. It was still usable, so no real issue. The second night was a different story. The hotel was hosting an awards evening in the function hall, and guests were using the garden directly below my window to smoke and drink. They were extremely loud, and cigarette smoke was drifting straight up into my room. I closed the window despite the heat, but the noise was still bad enough that my partner, who I was on the phone to, thought there were people in the room with me. By 10:30pm it had got worse, so I called reception. I was told they'd ask people to keep it down. Nothing changed. At 11pm I went down in person and met another guest who'd come down for the same reason. The assistant manager assured us the garden would be closed. Things quietened for about ten minutes. Then the awards guests came straight back out and carried on. At that point I'd had enough. I requested a refund and drove five hours home rather than spend another hour in the room. After a long day at work, all I'd wanted was an early night"

"Perfect house for a large family get together at Christmas. Cosy all weekend, the hot tub was a real treat and the children loved saying hello to the donkeys! Thank you for a lovely weekend and for being such accommodating hosts."

"Lovely location and well furnished. Super for a weekend break."

"A disaster from the get go, first there was no one at reception, none of the three numbers displayed on the reception door were answering. After many attempts we managed to get though to someone who literally said he was unable to help us. After half an hour of wait and worry, a young lady passed by and whom we asked for assistance. Thankfully, even though she wasn't a member of staff, she manged to direct us to a room (room17) and provided us with towels. The whole room was dirty and there was an obvious lack of upkeep as there were cobwebs everywhere, the bathroom door would not open nor close hence a lack of privacy. To make matters worse we were rudely awaken at half past midnight, with very heavy banging on the door by the supposed owner who unprofessionally demanded to know who we were and that we were in the wrong room. when nobody was there to reception us in the first place. The second night was not much better, this time there was door banging on next to us round 5am then they proceeded to carry out some works round 6. All in all a terrible experience and we never once ended up seeing a member of staff. I shall be grateful if you could guide us to were we could log in a complaint as I would like a full refund"