4/10 (不満)
Vlad Alexandru
カップルで旅行
2026 年 3 月 9 日
気になった点 : スタッフとサービス、設備とサービス
We were recently guests of the hotel for a week and wanted to share our experience. In short I would say skip the hotel and find another one for your money. I go into detail further.
The resort has some positives and a few negatives that we could not ignore. The positives include the rooms. They are clean and have very nice views of the ocean and resort below.
The negatives include -
- the beach. This area is not cleaned daily and has an abundance of seaweed. It makes it so that it is not possible to swim or be on the beach without getting a solid stench and feeling the weed beneath your toes. Just be aware that this is not cleaned.
-the food. The food is not varied and does not have typical staples that you would expect given that you’re in Mexico. There are not very many options and this is something that you will have an issue with if you are staying for a longer period of time. The buffet area is small and lacks many options. The food sucks here.
-the service. The servers routinely take their time to the point that it is very likely that for at least one meal per day you may need to ask for a server to take your order. There is also rudeness from the servers and an inconsistency in terms of how they treat you. For example, one evening I was told that I could not enter a restaurant due to a dress code issue. This was not told to me another evening when I was also not wearing closed toed shoes in another establishment.
Vlad Alexandru
2026 年 2 月に 7 泊滞在
