The dress codes during the day were really annoying. Need to loosen up some especially with a bar next to a pool and not being able to go I without shoes, shirts and pants.
The way to make reservations for dinner were too complicated for reason.
Jessica Kathleen
2025 年 7 月に 4 泊滞在
2/10 (非常に不満)
Latiera N
カップルで旅行
2025 年 7 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Let me just start by saying that I just made it back home having to travel from the resort with a horrible case of food poisoning after eating at Villa Marina the night before our departure! Not to mention my partner also was ill during our stay on the 3rd and 4th nights. Im unable to determine which restaurant was the cause since I was not ill at the time.
Upon arrival at the resort the outside staff instructed us to leave our bags at the curb and said they would be brought to our room after checkin. We proceeded to checkin, to which we were met with an unexpected daily environmental tax of 68 pesos per day. We went to eat and walked around for a bit, by 8 p.m. our bags still had not made it to the room and we checked in at 3. We went back and got our own bags and the concierge did not confirm our identity so its a good thing we are not thieves!
The entire resort from the moment we arrived had a strong stinch of seaweed which only got worse. It was so bad we had no access to swim in the beach which should have allowed us to receive a discount for our stay as we were not informed in advance. It filled our room, and my partner could not handle the smell so we had to forego the option to have the lobster dinner on the beach.
Our room was constantly being invaded by beetles and lizards. We had to put a towel under door to keep the bugs out.
Lastly, El Beso is adults only but has 1 restaurant. Once staff realize they cant upsell you they stop being friendly.
Latiera N
2025 年 7 月に 6 泊滞在
8/10 (良い)
Jamaye
家族旅行, グループ旅行
2025 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The report was nice, but lacked entertainment. No night club, no events during the day at the pool. Dinning was also difficult some of the restaurants were closed on Saturday and Sundays and they booked up very quickly. The rooms were kind of hot as well, and lobby was open so it was constantly hot there. Overall I’d rate it a 7/10.
Jamaye
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Yasmin
2025 年 7 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Should improve the entertainment
Yasmin
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Michael Bernard、Florence
家族旅行
2025 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful vacation!. Carlos, at check in was very helpful, we were upgraded to Premium room in El Beso because of mobility issues. Faviana with guest services was great at helping us get checked in to airline for return trip. All of the food was outstanding. Dimas, Fernando, Alejandro, Antonio, Gabriel, Ricardo were all excellent waitstaff. El Beso pool bar-Ricardo was wonderful. The bed had a new, very comfortable mattress, 3 pillows on each side of the bed. Housekeeping did an excellent job. One cup coffee maker in the room was enough to get the day started, then on to Mike's Coffee. We ate breakfast at the buffet everyday, and once for lunch, wonderful variety and Antonio was amazing. We asked for him each time. All the restaurants were great, but we enjoyed the Villa Marina-it's a Brazilian steakhouse, the most. Will stay again soon.
Michael Bernard
2025 年 7 月に 6 泊滞在
6/10 (普通)
YULIA、Brooklyn center
カップルで旅行
2025 年 7 月 17 日
This was our third time at the resort and it was the worst out of three . No beach, because they didn’t keep up with cleaning it . It smells like sewer everywhere including in the room.Seaweed took over, impossible to even get to water
Food was a c- .
Entertainment is average . Drinks are all just mixers and little bit of alcohol, basically very diluted .
Decided to book an excursion on catamaran to go to Isla Mujeres so we can enjoy the beach. Instead , they let us swim for about 15 minutes off the catamaran. After they dropped us off by downtown shopping entrance . So we walked back to a beach area , had to rent a loungers and an umbrella that was suppose to be included into our excursion.
We will not go back to this resort .
YULIA
2025 年 6 月に 7 泊滞在
6/10 (普通)
Carl
カップルで旅行
2025 年 7 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
We were so glad to be on the El Beso Adult only section! The pool restaurant was the best for food. We tried all the other food choices and were disappointed. Unfortunately, 1st day, the pool's bathroom was out of order, we saw many opt to pee in the pool, gross. We decided to go to the other "party pool" the next day, but they closed it down because someone puked in it, gross. Went to town instead - beware of a salesman who will recognize your bracelet and get you into his "grandparents" jewelry store. But my husband did buy me some great earrings, less the $200 asking price, lol. The meal in Puerto Morales was excellent! I can't remember the name, but it was seaside with a dock. Anyway, we waited a couple days to go into the pool, to clean itself out and had a nice, peaceful time there.
Carl
2025 年 4 月に 7 泊滞在
4/10 (不満)
LUIS、Lincoln Park
カップルで旅行
2025 年 7 月 13 日
気になった点 : 施設のコンディションと設備
The resort would have been 5 stars but the stench &site of dying seaweeds over whelmed the beach area &gets blown by wind to the rooms.Fine dining is terrrible ,so hard to reserve but the the food is almost unedible, the food no matter what type are tasteless, the pool were great and there are hundreds of rabid racoon roaming around the guests areas.the smoothies are all watered down, same with iced coffee.Bugs crawl in the room at night.
LUIS
2025 年 7 月に 5 泊滞在
8/10 (良い)
Jonna Lea
カップルで旅行
2025 年 7 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff! Buffet food was not great, but the reservation restaurants for dinner were awesome. Air conditioner did not keep up so we just walked around naked and was fine 😉 If you are travelling as a couple, Beso adult only section was worth the extra money. Adult only pool and gives you another restaurant option. Beach was unusable due to seaweed, not resorts fault.
Jonna Lea
2025 年 6 月に 7 泊滞在
8/10 (良い)
Efrain
カップルで旅行
2025 年 7 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great weekend getaway for the holiday and wife’s birthday. Would definitely return.
Efrain
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
KENNETH ANDRE
2025 年 7 月 7 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was exemplary. Everything I needed and when I needed it right on time.
KENNETH ANDRE
2025 年 3 月に 3 泊滞在
10/10 (非常に良い)
Matthew
家族旅行
2025 年 7 月 5 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was incredible!
Matthew
2025 年 6 月に 9 泊滞在
8/10 (良い)
Ashley
グループ旅行
2025 年 6 月 22 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Could never get to beach with all the seaweed and it smelled everywhere
Ashley
2025 年 6 月に 4 泊滞在
6/10 (普通)
Maria De Lourdes
2025 年 6 月 20 日
Nothing at
Maria De Lourdes
2025 年 6 月に 7 泊滞在
10/10 (非常に良い)
Joan
2025 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Joan
2025 年 6 月に 7 泊滞在
8/10 (良い)
Angela
2025 年 6 月 17 日
良かった点 : 清潔度、施設のコンディションと設備
The room was huge! GREAT VIEW. Thecstaff was definitely warm and friendly. I only wish that there were re more adult avtivities. Overall not bad.
Angela
2025 年 6 月に 7 泊滞在
4/10 (不満)
STEFAN
グループ旅行
2025 年 6 月 15 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Al principio todo bien , pero como fui conociendo a los meseros y al personal de restaurantes y barras de bebidas vi que tenían demasiado preferitismo por los gringos , algo que fue muy incómodo y poco profecionalismo de su parte.
Yo también pague por mi estancia
Una experiencia de la cual no volveré a pasar , Ya que no pienso regresar.
STEFAN
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Shawn
2025 年 6 月 15 日
良かった点 : 設備とサービス、施設のコンディションと設備
Shawn
2025 年 6 月に 7 泊滞在
10/10 (非常に良い)
Kelly Brent
2025 年 6 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cleanliness and staff was great. However, hot water in the room is non-exsistant. Had hot water the first day of stay and no more. If you like cold showers, this is the place for you. Everything else was excellent.
Kelly Brent
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Derick
2025 年 6 月 12 日
Derick
2025 年 5 月に 4 泊滞在
10/10 (非常に良い)
Aryan
カップルで旅行
2025 年 6 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I loved my stay here! Staff is super friendly and nice and breakfast is amazing! Shoutout to Jazmin in the lobby
Aryan
2025 年 6 月に 8 泊滞在
10/10 (非常に良い)
Jacob
カップルで旅行
2025 年 6 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Was a great resort!
Jacob
2025 年 6 月に 5 泊滞在
6/10 (普通)
Jennifer
2025 年 6 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jennifer
2025 年 4 月に 5 泊滞在
6/10 (普通)
Briana
カップルで旅行
2025 年 6 月 5 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff (some) were friendly and catered to your needs. We weren’t able to eat at any restaurants there because they were all “booked.” The app wasn’t working to make the reservations, so we went to guest services to help us out. She claimed there was nothing she could do, but that we also weren’t able to book reservations 24 hours in advance. We met friends at the resort who invited us to dinner with them, because they were able to get reservations for the whole week when they checked in. But somehow we weren’t able to do that. When we entered the restaurant ‘Blue Moon’ we were yelled at by the manager/guy because we weren’t on the reservation list. Some people behind us gave us their reservation, which made him even more mad. Mind you there were only 6 people in the entire restaurant. 40 tables were open. He proceeded to say he was going to call security because we weren’t leaving. When we toured the property to potentially become timeshare holders, we were told that certain restaurants were for privilege customers only. We paid extra for the El Beso adults only part of the resort only to have been able to eat at the buffet the entire time.
Briana
2025 年 6 月に 3 泊滞在
8/10 (良い)
Aurora Cabral
カップルで旅行
2025 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Over all the resort is 10/10. But I gave it 9/10 because the reservation for dinner only allows guests to book once. 2 booking for dinner would be better. Also, the seaweed makes it 9/10 otherwise our stay at the resort is amazingly good.