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Krystal Grand Cancún

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Featured Image
On the beach, white sand, beach cabanas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Krystal Grand Cancúnの概要

Krystal Grand Cancún

4 out of 5

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • プール
  • WiFi 無料
  • 駐車場利用料込み
  • オールインクルーシブ
  • 冷房
  • スパ

Cleaning and safety practices

  • 消毒・除菌剤で清掃
  • 前後のお客様の入室間隔が 24 時間以上
  • 手指消毒剤を提供

周辺ガイド

  • 人気の観光スポットCancun Convention Center徒歩 5 分
  • 人気の観光スポットChac Mool Beach徒歩 9 分
  • 空港Cancun, Quintana Roo (CUN-Cancun Intl.)車で 29 分
  • 人気の観光スポットNorte Beach車で 110 分

Choose dates to view prices

このエリアについて

Cancun

Located on the beach, Krystal Grand Cancún is in Cancun's Zona Hotelera neighborhood. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Traveling with kids? Consider Dolphin Discovery, or check out an event or a game at Beto Avila Baseball Stadium.
Popular Location

周辺情報

  • Gaviota Azul Beach - 徒歩 1 分
  • Caracol Beach - 徒歩 4 分
  • Cancun Convention Center - 徒歩 5 分
  • Chac Mool Beach - 徒歩 9 分
  • Norte Beach - 車で 110 分

交通案内

  • Cancun Intl. Airport (CUN) - 24 min drive

レストラン

  • Where to eat
  • Restaurante Ayami – Open daily. Reservations required.
  • Terraza el Mortero – Open daily. Reservations required.
  • The Grill – Open daily. Reservations required.
  • Risotto – Open daily. Reservations required.

この施設について

Krystal Grand Cancún

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Cancún's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. All 398 rooms feature thoughtful touches like espresso makers and bathrobes, plus free WiFi and LED TVs with cable channels. Balconies, 24-hour room service, and free bottled water are among the other amenities available to guests.
Krystal Grand Cancún offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

オールインクルーシブの詳細

All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

施設の設備

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 restaurants and 1 coffee shop/café
  • 5 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Computer station
  • Meeting rooms - 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

客室の設備

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Similar properties

See similar properties

ポリシー

チェックイン

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

チェックアウト

Check-out before noon

チェックインに関する特記事項

Front desk staff will greet guests on arrival

アクセス方法

Staffed front desk

ペット

No pets or service animals allowed

お子様およびエキストラ ベッドのご利用について

Children are welcome
Rollaway/extra beds are not available

宿泊施設で利用可能なクレジットカード

重要事項

ご宿泊に際して

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

その他の情報

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

宿泊施設の別名

Krystal Grand Cancún Resort
Krystal Grand Cancún Cancun
Krystal Grand Cancún Resort Cancun

よくある質問

3.8
Good
Rating 5 - Excellent. 128 out of 294 reviews
5 - Excellent 44%
Rating 4 - Good. 65 out of 294 reviews
4 - Good 22%
Rating 3 - Okay. 38 out of 294 reviews
3 - Okay 13%
Rating 2 - Poor. 28 out of 294 reviews
2 - Poor 10%
Rating 1 - Terrible. 35 out of 294 reviews
1 - Terrible 12%

4.2/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Location, resort and staff were perfect.
Stayed 5 nights in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything Was Great Other Than The Staff Harassing You About A Time Share That They Say Isn’t A Time Share…They Get You By Stating We Want To Give You An Invite To Breakfast…Also The Staff Harassing For Tips Every Time They Do The Job They Are Being Paid For
Stayed 4 nights in Jun 2021

5/5 Excellent

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this resort from my room to the food, the staff was amazing, and the overall experience was absolutely mind blowing… I would definitely visit again… I had the altitude Master ocean view room…. I don’t think I could have picked a better room the balcony with the jacuzzi to the his and her showers…. ABSOLUTELY STUNNING. I loved it and definitely recommend!!
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation
Stayed 4 nights in Jun 2021

2/5 Poor

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
El servicio hacía el cliente no es bueno empezando por los que te reciben para hacer el check in , la limpieza de la habitación no es buena , la secadora estaba en muy malas condiciones , llena de pelos de otros clientes y sucia , tuvimos que cambiarla , hubo un ruido en la noche en mi piso que no dejaba dormir a nadie y se demoraron más de una hora y media para que subiera un encargado a ver que pasaba , llamabas al lobby a dar una queja o para decir que te faltaba algo en la habitación y no te trataban bien incluso hubo varias veces que me colgaron el teléfono, la atención en el servicio del desayuno fue pésima, le pedías algo y se molestaban. El hotel lo ponen como 5 estrellas, pero le falta mucho para llegar a ellas, en limpieza 3, en atención al cliente un cero, y comodidad de las habitaciones es de tres estrellas. No lo recomiendo para los que estén buscando un hotel 5 estrellas
Stayed 5 nights in Jun 2021