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Hotel Xbalamque and Spa

Star Rating
3 out of 5

Information

Reviews

3.2 / 5
1,111 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Market 28
    6 min walk
  • Popular Location
    Plaza Las Americas
    3 min drive
  • Popular Location
    Dubai Palace Casino
    10 min drive
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Standard Room, 1 Double Bed

    Room Amenities

    • Sleeps 2
    • 1 Double Bed
    More details
  • Standard Double Room, 2 Double Beds

    Room Amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Master Suite 1 King Bed

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details

About this area

Cancun

In the city center and near a metro station, Hotel Xbalamque and Spa is in a walkable area with good airport proximity. Market 28 and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Delphinus Dreams and Ventura Park Cancun are also worth visiting. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    Market 28 - 6 min walk
  • Popular Location
    Plaza Las Americas - 3 min drive
  • Popular Location
    Galenia Hospital - 3 min drive
  • Popular Location
    Las Americas Cancun Mall - 4 min drive
  • Popular Location
    Dubai Palace Casino - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • La Adelita – Restaurant offering Mexican cuisine. Open daily.

About this property

Hotel Xbalamque and Spa

3-star Cancun hotel in Downtown Cancun, walk to Market 28
This hotel features a full-service spa, a restaurant, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar, and massage/treatment rooms. All 90 rooms offer room service, rainfall showerheads, and TVs with cable channels. Safes, showers, and phones are among the other amenities that guests will find.
Hotel Xbalamque and Spa offers 90 air-conditioned accommodations with safes and complimentary toiletries. Cable television is provided.
Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Hotel Xbalamque and Spa features a full-service spa and an outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.
This business-friendly hotel also offers a terrace, tour/ticket assistance, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hotel Xbalamque and Spa has designated areas for smoking.
Recreational amenities at the hotel include an outdoor pool.
The onsite spa has massage/treatment rooms. Services include facials and body treatments.

Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions

Guests arriving by car: drive along the Avenida Kukulkan, and the Avenida Coba (westbound). Then turn right onto Calle Yaxchilan, and after approx. 300 metres you will reach the hotel.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

Property payment types

MastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 160.00 for adults and MXN 90.00 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms.

Property is also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa
  • Hotel Xbalamque and Spa Hotel
  • Hotel Xbalamque and Spa Cancun
  • Hotel Xbalamque and Spa Hotel Cancun

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 160.00 for adults and MXN 90.00 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower

Entertainment

  • Cable channels
  • TV

More

  • Desk
  • Phone
  • Safe

Nearby things to do

Where to eat

3.2

Guest rating

5 - Excellent
176
4 - Good
333
3 - Okay
321
2 - Mediocre
149
1 - Poor
132
3.5
Cleanliness
3.5
Service and Staff
3.2
Amenities
3.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They have a pretty big pool and the spa place only does massages and facials so no nail work here. They have a lot of mayan statues and drawings throughout the entire facility. There is a restaurant inside the hotel and 2 other restaurants next door as well. They have a theater and a karoke bar as well but we didnt check them out. The a/c in the room was perfect and cooled the entire room nicely.

Stayed 1 night in Dec 2019

2/5

  • Disliked: Staff & service, amenities, property conditions & facilities

Pros: Cool Aztec designs on the walls. My room was clean, warm shower and only one bug. Cons: No WiFi that is reliable, NONE in rooms! No sun on the pool unless you squeeze over where the spa is, most of the pool is in shade all day. My room #229 had one tiny light and it was dim, couldn’t even read at night it was so dark. TV was an old box TV, no HDMI hookup and only Spanish channels. Front desk guys were stand offish and pretty rude. Elevator still not working 11/2019. Hotel overall is very run down, dingy, dark and not very nice. It’s a 1 star at most.

Stayed 5 nights in Nov 2019

4/5 Good

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities

Stayed 6 nights in Nov 2019

1/5

  • Disliked: Cleanliness

The ceiling full of moho, cockroaches climbing in the room. The elevator is not working...

Stayed 2 nights in Nov 2019

1/5

  • Disliked: Staff & service, amenities, property conditions & facilities

NOTHING NOT EVEN THE POOL GET SUN THATS IT NO PHONE IN ROOMS LATE FOR APT NO WAKE UP CALLS NO BLANKETS AND UNSAFE A GENTELMAN OPENED UP MY DOOR WHILE IN BED AND SLAMMED THE DOOR!!!

Stayed 8 nights in Oct 2019

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