Hard Rock Hotel Cancun - All Inclusive offers an energetic atmosphere and comfort near La Isla Shopping Mall. Enjoy a complimentary breakfast buffet, yoga classes, or the 18-hole course at Iberostar Cancun Golf Course. Relax with massages and facials at The Rock Spa.
Reviews
8.08.0 out of 10
Very good
Popular amenities
Spa
Pet friendly
Parking included
The current price is ¥72,191
¥72,191
¥88,151 total
includes taxes & fees
Aug 2 - Aug 3
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Located in Zona Hotelera, a neighborhood in Cancun, Hard Rock Hotel Cancun - All Inclusive is next to a golf course and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. La Isla Shopping Mall and El Rey Ruins are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
77500, QROO, Cancun, Blvd Kukulcan KM 14.5, Hotel Zone
What's nearby
Nichupté Lagoon
3 min walk - 0.3 km
Ballenas Beach
6 min walk - 0.6 km
Aquaworld
11 min walk - 1.0 km
Hotel Zone Beaches
4 min drive - 1.8 km
Iberostar Cancun Golf Course
5 min drive - 2.8 km
Getting around
Cancun Intl. Airport (CUN)
19 min drive
Restaurants
Nebbiolo
5 min walk
Cafetto
Zango
7 min walk
Fred's House American Seafood & Oyster Bar
6 min walk
St. Trop
6 min walk
About this property
Hard Rock Hotel Cancun - All Inclusive
Luxury all-inclusive property located near Aquaworld with rooms refurbished in 2024
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, an adjacent golf course, and an airport shuttle. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Indulge in a massage, a manicure/pedicure, and a facial at The Rock Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 swim-up bars and a terrace.
You'll also enjoy perks such as:
4 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers
Free self parking
An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
Evening entertainment, wedding services, and a billiards/pool table
Guest reviews say great things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
Free infant beds and free extra beds
Rainfall showers, free toiletries, and hair dryers
Wardrobes/closets, balconies, and LED light bulbs
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Dancing
Language
Water fitness
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
24-hour roundtrip airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited onsite self parking
Wheelchair-accessible parking available
Food and drink
Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 swim-up bars
5 bars/lounges
5 restaurants
A coffee shop/cafe
Snack bar/deli
Restaurants on site
Ciao
Frida
Pizzeto
Toro
Zen
Things to do
18-hole adjacent golf course
4 outdoor pools
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes
Family friendly
4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra bed
In-room crib
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Waterslide
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
14 meeting rooms
Conference center (16,404 square feet of space)
Outdoors
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace
Full-service spa
19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Elevator (35 inch wide door)
Handrails in stairways (35 inches high)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible restaurant
Wheelchairs on site
More
1 building
12 floors
Banquet hall
Built in 2009
Lifeguards
Local artist showcase
Locally-owned and organized tours and activities
Renovated guestrooms - September 2024
Smoking not allowed
Some profits reinvested in community and sustainability
Traditional architecture
Waste recycling policy
Room amenities
Bedroom
Blackout drapes
Down comforter
Free crib
Free rollaway/extra bed
Premium bedding
Bathroom
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided
Food and drink
24-hour room service
Espresso maker
Free bottled water
Free stocked minibar
More
Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
Renovations and closures
This property is closed from August 3 2026 to December 15 2026 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Breakage deposit: USD 100 per night
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility
Frequently asked questions
Does Hard Rock Hotel Cancun - All Inclusive have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?
As of Jul 29, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Aug 2, 2026 start from ¥72,191, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?
Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is free at this property.
What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?
Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.
Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?
Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.
Where is Hard Rock Hotel Cancun - All Inclusive located?
Located in Zona Hotelera, this beachfront property is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hard Rock Hotel Cancun - All Inclusive Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was awesome. We were treated so good. A special shout out to Edwin who was the best around the pool area. Fausto and Willy were also great. Thanks Hard Rock for a good time.
The resort is the perfect size. You can get into the music and DJ or grab another pool area where it is less crowded and more quiet. We saw several families and everyone had room to do what they wanted. There is not a truly adult side to the property but we didn’t notice and we’re not bothered by families or little ones.
The resort was greattt ! The food wasn’t the best at all but the staff made up for it ! They are going to close down in august to renovate I’m hoping all will get better for this ! All that needs getting better is the food and it’ll be perfect .
The staff was great, food was very good and the pool / beach area were nice!
timothy
Stayed 3 nights in Feb 2026
Verified
8/10 Good
PATRICIA
May 30, 2026
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel could definitely use some refreshing, as it feels a bit outdated. However, the service truly stands out—the staff is excellent, friendly, and very attentive, which made the overall experience enjoyable.
The staff here was the best I’ve ever had on any trip. Friendly and always on the go to make a great trip!
Megan
Stayed 7 nights in Mar 2026
Verified
8/10 Good
Sergio
Mar 24, 2026
Pet friendly and plenty of shopping.
Sergio
Stayed 4 nights in Mar 2026
Verified
6/10 Okay
Resham
Jun 24, 2026
Liked: Cleanliness, staff & service
The resort building is old but it was clean, the elevator on one side was not working. The people who work there were helpful. The buffet food needs more better & diverse options. The bathroom was slippery and didn’t have the wet floor sign :/
I have never been to a hotel where the staff appeared to genuinely love/like their job and treat the guests like “family”
It was an incredible experience.
heather renee
Stayed 7 nights in Mar 2026
Verified
6/10 Okay
ramiro miguel
Apr 10, 2026
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good drink selection, friendly staff, hotel just overall outdated