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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Beachfront resort with relaxing spa services
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

6 bars/lounges, 2 swim-up bars
View from room
Aerial view
Premium bedding, free minibar, in-room safe, blackout drapes
5 restaurants, breakfast, lunch, dinner served; pizza

Overview of Hard Rock Hotel Cancun - All Inclusive

Reviews
7.6

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Pet friendlyPet friendlyPet friendly
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • All inclusiveAll inclusiveAll inclusive

Explore the area

Map
77500, QROO, Cancun, Blvd Kukulcan KM 14.5, Hotel Zone
  • Popular LocationAquaworld9 min walk
  • Popular LocationLa Isla Shopping Mall4 min drive
  • Popular LocationDelfines Beach5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
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Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Lagoon view double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Lagoon view king

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Pure Wellness double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Pure Wellness double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Ocean View Double

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Diamond Ocean View

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pure Wellness king

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Pure Wellness king

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, free minibar, in-room safe, blackout drapes

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - double
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, free minibar, in-room safe, blackout drapes

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor spa tub
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Cancun

Hard Rock Hotel Cancun - All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on the beach. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. La Isla Shopping Mall and El Rey Ruins are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Cancun travel guideOpens in a new window
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 9 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • JW Marriott Lobby Bar - 12 min walk
  • Chambao - 5 min walk
  • Puerto Madero - 4 min walk
  • Porfirio's Cancun - 3 min walk
  • Restaurant nebbiolo en cancun - 15 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive resort near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides a free breakfast buffet, 18 holes of golf, and an airport shuttle. With amenities like a white sand beach and sun loungers, this resort is the perfect place to soak up the sun. Indulge in a body treatment, a massage, and a manicure/pedicure at The Rock Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 swim-up bars and a terrace.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Air hockey, beach towels, and 14 meeting rooms
  • Guest reviews say good things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor spa tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18 holes of golf
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
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Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of Apr 16, 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Apr 30, 2024 start from ￥67,583, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront resort is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 477 out of 1003 reviews" "
Rating 8 - Good. 195 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 75 out of 1003 reviews" "
Rating 2 - Terrible. 143 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay at the Hard Rock Cancun. Th grounds were well kept. The staff was very friendly and helpful. The staff was very accommodating. My family and myself will definitely be back for another stay.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so disappointed with my latest stay at the Hard Rock in Cancun. I still cannot get over the fact that I paid almost $16,000 for two rooms and the rooms were disgusting and when I say this disgusting I mean that they need major renovation, there werr holes in the walls, dirt underneath the bed tiles falling off in the shower tiles falling off all over the pool, spider webs on the rooms, dirt all over the floor. Aside from being dirty, and breaking apart, this hotel needs a major renovation, it should close down and completely renovate. It is so outdated and dark the hot tubs in the rooms take up all of the space there was barely any room to put our luggage’s bc of the outdated hot tub. My husband is an owner of Marriott hotels and we could have easily stayed next-door at the JW Marriott, which is clean updated and has excellent food at a discounted rate but instead we chose to stay at the hard rock with all inclusive food, which there was the same food at the pool every single day, and if I had to write the food, I would write it at a two out of a 10. I would love to get a refund that’s how much I regret staying at the hard rock. The staff was not as friendly as they have been in the past. Two years ago we stayed at the hard rock in Cabo and the staff was amazing. I expected way more from the staff, but I cannot say there was even one staff member that was extremely nice. Most of them were rude and short with us.. would I stay here or recommend anyone to stay here
Stayed 7 nights in Mar 2024

8/10 Good

Yeranuhi

Traveled with family
Liked: Cleanliness, amenities
My room was very minimal Ocean View! I paid for Ocean view room and they gave me not what i was expecting and i asked to be charged they told me they can change next day. I didn’t agree as i was in Cancun already 5 night will be so inconvenient checking out at 11 am and no access to new room after 4pm. I had to unpack basically and pack again and will waste ky vacation date or so. So I wasn’t happy with that . I paid for Ocean view should of have ocean view room from beginning. Food was great! Rooms are very clean! Service in Restaurants ok not as amazing
Stayed 5 nights in Mar 2024

8/10 Good

Helen

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Everything was great, vibrant hotel. Good service, food wasn’t great could be better. Pool was nice bar was amazing. Shows were great and beach was beautiful. Room was great and clean. Shampoo didnt lather much tho…
Stayed 3 nights in Mar 2024

10/10 Excellent

yurainy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel! Will go back!!!
Stayed 2 nights in Mar 2024

8/10 Good

Matty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on beach. Room with ocean views and jacuzzi. Draw back was the loud noise and music in lobby and lounge area.
Stayed 5 nights in Mar 2024

10/10 Excellent

felix

Traveled with partner
Liked: Amenities
I definitely coming back
Stayed 4 nights in Mar 2024

2/10 Terrible

Silethubuhle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is trash ,it needs serious renovation,it stinks and bathrooms smell like sewage. The food is disgusting and not very many options .The chef needs to do better .The rooms are dirty and towels are torn and worn out .Total waste of money !
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilfred Humberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fantastic, a dream vacation
Stayed 4 nights in Mar 2024