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Hard Rock Hotel Cancun - All Inclusive

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Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Hard Rock Hotel Cancun - All Inclusiveの概要

VIP Access

Hard Rock Hotel Cancun - All Inclusive

4.5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • プール
  • WiFi 無料
  • 朝食込み
  • 駐車場利用料込み
  • ペット可
  • 冷房

Cleaning and safety practices

  • 消毒・除菌剤で清掃
  • 手指消毒剤を提供
  • 感染予防用品

周辺ガイド

  • 人気の観光スポットBallenas Beach徒歩 2 分
  • 人気の観光スポットAquaworld徒歩 9 分
  • 人気の観光スポットKukulcan Plaza Shopping Mall徒歩 18 分
  • 空港Cancun, Quintana Roo (CUN-Cancun Intl.)車で 19 分

Choose dates to view prices

このエリアについて

Cancun

Located on the beach, Hard Rock Hotel Cancun - All Inclusive is in Cancun's Zona Hotelera neighborhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Consider Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park. Spend some time exploring the area's activities, including golf lessons and golfing.
Popular Location

周辺情報

  • Ballenas Beach - 徒歩 2 分
  • Aquaworld - 徒歩 9 分
  • Marlin Beach - 徒歩 13 分
  • Kukulcan Plaza Shopping Mall - 徒歩 18 分
  • Maya Cancun Museum - 車で 3 分

交通案内

  • Cancun Intl. Airport (CUN) - 19 min drive

レストラン

  • Where to eat
  • The Market – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • Frida – Theme restaurant offering Mexican cuisine. Serves dinner daily.
  • Ciao – Theme restaurant offering Italian cuisine. Serves breakfast and dinner daily.
  • Zen – Theme restaurant offering Asian cuisine. Serves breakfast and dinner daily.

この施設について

Hard Rock Hotel Cancun - All Inclusive

4.5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. All 601 rooms feature thoughtful touches like free minibar items and bathrobes, plus free WiFi and LCD TVs with satellite channels. Guests will also find 24-hour room service, premium bedding, and rainfall showerheads.
Hard Rock Hotel Cancun - All Inclusive offers 601 accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body treatments, and manicures and pedicures.

受賞歴と所属

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

施設の設備

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:00 AM
  • 6 restaurants
  • 2 swim-up bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference center (16408 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

客室の設備

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

ポリシー

チェックイン

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

チェックアウト

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

チェックインに関する特記事項

Front desk staff will greet guests on arrival

アクセス方法

Staffed front desk

ペット

Pets allowed for an extra charge of USD 150 per pet, per week
Dogs and cats welcome
2 per room (up to 50 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

お子様およびエキストラ ベッドのご利用について

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

宿泊施設で利用可能なクレジットカード

重要事項

オプションの追加料金

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

ご宿泊に際して

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

その他の情報

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

宿泊施設の別名

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よくある質問

4.1
Very Good
Rating 5 - Excellent. 539 out of 972 reviews
5 - Excellent 55%
Rating 4 - Good. 219 out of 972 reviews
4 - Good 23%
Rating 3 - Okay. 93 out of 972 reviews
3 - Okay 10%
Rating 2 - Poor. 58 out of 972 reviews
2 - Poor 6%
Rating 1 - Terrible. 63 out of 972 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities
I enjoyed all shows and suite was big as I expected
Stayed 7 nights in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021

5/5 Excellent

Stayed 3 nights in May 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard rock was amazing everything was magnificent the staff and service! My only issue with this hotel was the “time share guy “ the time share guy seemed to desperate. One thing that was very strange was the time share guy wouldn’t take no for an answer. Instead of promoting he seemed he tried to compare and compete with me . If I told Him I went 4 times a year on vacation he said he would Go 6 times a year . If I told him I made a certain amount of money he would say he made more.he mentioned that the hotel we currently were staying at was “run down “ in his own words .though I thought this hotel was amazing. The thing that I found was CREEPY was he said he would accept my 2 year old daughter as payment for the time share . He said it in a joking way but I was so angry I told my wife and child to leave immediately. I wanted to see if the guy was serious or not because I was to the point of hitting him but wanted to see if that’s the way he jokes in his culture or what ? I wanted to call the us embassy but didn’t wanna ruin the vacation. I understand some people joke but this guy was a creep . This hotel was amazing and wanna go back and maybe do time share but not with that type of guy . Next time the next guy might not hold back . I came for vacation not to get in a fight over a misunderstanding! I hope he was joking because he would be so much in trouble by the US embassy or by another man that would of taking that disrespectful. This hotel is amazing without timeshare guy
Stayed 5 nights in May 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great !
Stayed 5 nights in May 2021