2/10 (非常に不満)
Hasan
2026 年 4 月 3 日
気になった点 : 清潔度
Grounds for complaint:
Material Misrepresentation (Private Pool)
The listing advertised a private pool, which directly influenced our booking decision. The pool is in fact public/shared.
Under VRBO standards, listings must be accurate and not misleading. This is a clear violation.
Property Not as Described / Below Acceptable Standard
The house is old, poorly maintained, with visible cracks and signs of neglect. There were flooding issues, impacting normal use of the property.
This does not meet reasonable expectations for a property at this price point.
Undisclosed Safety Hazard
The stairs are unsafe, particularly for children. This represents a material safety concern that was not disclosed in the listing.
Missing Essential Amenity
There is no AC in the TV/lounge area, making a primary living space uncomfortable and inconsistent with the listing presentation.
Price vs. Delivered Value
The property is significantly overpriced relative to its condition, safety issues, and inaccurate description.
While the host, Ricardo, was polite and responsive, the issue is not service. The issue is non-compliance with VRBO’s requirement for accurate representation of the property.
Policy Basis for Refund Request:
Under VRBO’s Book with Confidence Guarantee, guests are entitled to support when a property is materially misrepresented or not as described.
This booking meets that threshold due to:
False representation of a key amenity (private pool)
Undisclosed safety risks
Property conditio
Hasan
2026 年 3 月に 7 泊滞在
