2/10 (非常に不満)
Bob S.
2019 年 3 月 25 日
Vrbo booking agent did not rent property adverstised on initial reswrvation request
Upon check in, property was not that which was featured on the initial booking. The property was separated by a common door. We were told the one we were renting was the efficiency side which was not only below standard but not that which was pictured/ featured on the initial reservation request. I tried to bring attention to the problem, but I was unable to reach the VRBO agent Scott, either by message or phone. The phone number for him was one that was not in service. The Brunswuck Plantation office (Barbara & Ann) helped me to arrange staying in the primary side of the unit but at an additional cost of $91. I paid in order to stay at the property (side) originally reserved. I am moving forward to request a refund of the $91 Due to the poor.process by the VRBO booking system and being unable to reach him directly I hope you assist me with this before I pursue this further. Thank you.
Bob S.
2019 年 3 月に 2 泊滞在