Burnham Vacations from ￥330,864

Our room and all public areas were hot and uncomfortable. The housekeeping staff we encountered was very rude.The suite was large enough for 5 of us to be comfortable, however, we had to call 3 times to the desk to get extra towels as the suites only had 3 sets.

Amazing hotel with large rooms right off Michigan avenue. Staff is amazing, they are always friendly and helpful.

Staff was very friendly and helpful. We had a great stay in every way possible!

Overall it was a beautiful experience. I had a corner suite on a high floor, and the views of Lake Michigan were absolutely stunning truly a highlight of my stay. The check-in process was smooth and the staff at the front desk were incredibly warm and welcoming. However, I did have one unfortunate experience that put a damper on an otherwise perfect stay. About two hours before checkout, while I was still in the room getting ready (having just gotten out of the shower), a room service staff member entered without me hearing her knock likely due to the music I had playing. Not only did this feel like a significant intrusion on my privacy, but she also began throwing away my drinks that were still on the table. When I confronted her, she apologized and explained that she had been told I had already checked out. While I understand mistakes happen, it was disappointing that she continued clearing items even after seeing I was clearly still in the room. It was a frustrating and awkward situation that left a negative impression at the end of an otherwise lovely visit. With better communication between departments and a bit more sensitivity to guests’ privacy, this stay would have been perfect. I truly loved everything else about the hotel and hope this feedback helps improve the experience for future guests.

Great rooms, very comfortable bedding, wonderful service form all staff.