Burggen Vacations from ￥194,809

disgusting shower - on the 1st floor, but there is no water pressure at all. And it is impossible to regulate the temperature of the water - sometimes cold, sometimes hot.

Lovely friendly clean hotel

Honestly my review comes mostly from the lack of help from the front desk. Asked for cream for my coffee. Wouldn’t help. Said there was nothing he could do. Was a talk guy, I believe his name was Deiter. Just gave me this strange look like I was asking too much of him. Any other hotel, and we have stayed in many, would contact housekeeping or room service to get the guest what they need. To me, it’s the one true sign of a good hotel. Staff who are willing to take care of their guests. Especially with such a simple request. The hotel was clean. The breakfast buffet was nice.

I have been coming to this hotel every year (apart from Covid years) since 2009. It is a perfectly good 3 star hotel. It would probably rate a 4 star if it had air con. But the ceiling fans do a good job keeping the rooms cool. I am 85 years old with mobility problems. The location is ideal for me - the main railway station is opposite and there is a tram stop directly outside the hotel. It's only 4 tram stops - a ten minute journey - to Marienplatz in the heart of the city. It's an easy walking distance for most people. The area can be very noisy with a busy road and a backpacker hostel nearby where youngsters like to congregate after midnight. So guests susceptible to noise should book an inside courtyard room during hot weather when they might need to open a window. The front rooms are quiet when the windows are closed. The cheapest single rooms are basic but adequate. Anyone needing a walk-in-shower should mention it when booking. The worst thing about this hotel is the breakfast. The food is ok - the usual fare. But they don't serve black coffee! German coffee is usually good. This stuff comes from a machine and the milk is premixed. I tried the tea. A good choice of teabags but no boiling water - just warm water. A disgusting brew. Warm water is ok for coffee but we British expect our tea to be hot. I will certainly use this hotel again - but I will avoid the breakfast. There's plenty of other cafes nearby where you can get a decent cup of black coffee.