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"I am extremely disappointed with this property. I booked two rooms for my staff members and one room had a gigantic cockroach in it. The rooms also had heavy bleach smells and were not clean. Both my staff members complained and stated they refused to stay in the rooms due to the poor conditions. The manager on site told my staff that they will be issued a refund for the rooms; however, we have yet to see the refund get processed. I messaged the Hotel through the Hotel.com chat on April 6 and never received any response to the status of my refund. I am appalled that this hotel is associated with the Hilton. I expected much better quality and service but did not receive it. Will never stay again!"

"Didn’t eat breakfast or went to the bar."

"The breakfast is the best I’ve had from any of the local hotels and motels."

"It’s a nice and clean property. The only surprise part for me was 19 dollars per night for parking in Milpitas. I can understand downtown due to limited real estate but charge for parking in Milpitas is a bit too much. Plus I expected the total price that Expedia list is a total price so got a surprise there."

"Hard parking "

"The person who was checking me in last night was extremely rude. It took forever to check in. He made rude & unprofessional comments towards me and my friend. He got in my friends face and I thought he was going to put his hands on him. He honestly made the check in process terrible. Very unprofessional and makes this hotel look bad. "

"Always love staying here. We come for medical appointments and it is the most comfortable and relaxing place we’ve found to stay."

"Quiet, despite freeway "

"Room was clean. Booked the Premium King room with Lanai. Upon check in we were given a premium room but it did not have a Lanai. When I asked where The Lanai was they said it was the name of the room and if I wanted a patio you have to reserve a room that said Patio. For a Polynesian branded hotel I assumed a Lanai was a patio so just a heads up when booking. Overall the staff were great, the food was decent and it’s a nice hotel. I would stay again and make sure to get a patio because the gardens are beautiful "