6/10 (普通)
Gillian
グループ旅行
2025 年 8 月 31 日
良かった点 : 清潔度、客室の快適度
Total shambles!
Well...the online check-in process was ridiculous, we were asked on several occasions to upload selfies, having done them already, kept being told if we didn't then the booking would be cancelled. Then we arrived on a saturday 10 mins before 3pm check-in and were told room wasn't ready which was fair enough as we were a bit early. The bins were all full, no cups for a cup of tea. However....this went on until about 6pm, we were then told the cleaners hadn't actually turned up that morning and they were trying to find some through an agency! This was at 6pm!! There was one poor girl on her own on reception the whole weekend and I felt really sorry for her, she was doing her best to keep everyone calm. Eventually got in the room about 6.30pm. A supervisor was in when we checked out on monday morning, we tried to explain to her how we felt about our arrival but she came across as really not interested, so we gave up and left. If they are going to continue booking out rooms during the summer then they really need a better system of doing so, as this really was unacceptable.
Gillian
2025 年 8 月に 2 泊滞在