4/10 (不満)
Candice
小さなお子様連れの家族旅行
2024 年 5 月 27 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
I was charged extra for supposedly having more people in my room than it was booked. My 15 year daughters went to the front desk to ask for towels for the pool and our room. They said they wanted 8 towels. They somehow took that to mean their were 8 people staying in our room. When they came to my room to ask me how many guest were in the room and i told them 5. They wouldnt listen to the adult, and keep saying she said 8. Then try to say that my daughters should have been charged as adults. Even though i booked the room for 1 adult and 4 kids, giving their ages 16 and under. So they knew their aging when i booked the room and gave me my price. When i asked to talk to the manager he was "unavailable" and was told that the supervisor will call me. Still waiting on that phone call.
Candice
2024 年 5 月に 1 泊滞在