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"This is an incredibly average hotel for the price point (£325 for one night). The room was up two flights of stairs from a lift - which was not advertised. The room itself was somewhat tired and basic, with poorly thought out design (e.g. the rainfall shower head was not high enough for someone standing at 5 foot 8 to use, the bedside locker placement meant you couldn't open the wardrobe). Whilst there are areas in the hotel that are nice, this definitely sits in the category of all style, no substance and, at the price point, we will not stay again given the much better options in Manchester."

"No option to have rooms cleaned during our 2 night stay! Had to go down and get fresh towels etc. No mention of lack of service!"

"Great location, comfy beds!"

"Our room smelt of stale cigarette smoke on arrival. The reception staff changed our room straight away to another room which was acceptable."

"The room was excellent and central to Manchester, staff friendly and clean hotel all over. Would stay again!"

"Great location, excellent staff who went that extra mile. Would definitely recommend."

"Arrived after a tiring, stressful day to Kelsey at receptions, bright cheerful demeanour, which was a lovely surprise despite the very late hour. Kelsey was extremely helpful and made check in a breeze. Breakfast staff were all extremely helpful and friendly, they all said good morning when they passed by and asked how we were in spite of it being busy."

"I had an ok experience which immaure was just a blip innthe system , but the room i intially booked was not the one i was given , i gotnplaced in an accessible room for the disabled which i did not need and didnt have some of the extras i had booked for , a simple converstaion got me moved however as i was almost straight out to the event i was attending it wasnt until late that evening i realised that the toilet was blocked in the new room I'd been placed in rendering it unsuitable for use which obviously could have caused some major issues, besides that it was a lovley spacious room with a comfy bed and decent facilities. "

"The hotel decor is very tired. Its an old building that has been painted in more modern colours but the carpets are very worn and the woodwork has been repainted on top of layers of old paint. It is not a boutique hotel as described. The windows are single glazed with secondary glazing so there is no sound proofing of the street noise outside. We didnt eat at the hotel so cant provide any information about that. The staff however are so friendly and welcoming!"