6/10 (普通)
Tommy
グループ旅行
2025 年 9 月 5 日
良かった点 : 清潔度、客室の快適度
All in all OK
We stayed at West Island by Horizon Holiday. Robby was friendly and welcomed us warmly. Unfortunately, one of the rooms had a strong sewage smell that spread into the living room. Despite attempts to fix it, the smell remained, so we couldn’t use that room and had to share the remaining two. This negatively affected our overall experience.
Robby was kind and helped us arrange for a chef to cook for us one evening - and he tried to fix the smell, though it could not be resolved. Perfect communication and service from Robby.
There is a Infiniti pool near by, surroundings could maybe use renovation; broken wooden floor, loose tiles on floor with water undere Beautiful sunset view from pool and harbour.
Apart from the smelling problem there’s nothing really wrong with the place itself but we don’t think the price matches the accommodation.
Some items listed on Hotels.com were missing, including indoor slippers, bathrobes, and an iron.
Restaurant closed. The gym charge extra for use.
Tommy
2025 年 9 月に 2 泊滞在