Berken Vacations from ￥240,030

Modern large room. Great location next to train station. Note there is no fridge in the room which wasn’t a problem as we stayed in December and left our milk on the balcony and it stayed cold! Great friendly staff. Great breakfast included. Nice bar area. Would highly recommend.

I think the reservation system should be more systematic and avoid the anxiety caused by not finding the booking until I provide the booking reference

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

Interlaken as a whole was just ok. The breakfast at the hotel was mediocre. It was all just OK.

Staff was helpful, location was very conveniently situated at the city centre. Good views and breakfast. However, the room was slightly dirty. Dust was found all over the sheets.