ベンスハイムのアパートスタイルホテル

「Check-in procedure was a nightmare. After an hour of trying and failing to make the self-check in work, I was lucky to see an employee of the hotel and banged on a window to get their attention, or I might have been sleeping in my car that night. Hotel is down a dirt road past a junk yard and seemed really sketchy. Absolutely terrible experience - stay away!」

「It was a nightmare trying to communicate prior to my stay. I booked 2 rooms for 2 adults and 2 children. I was told when I booked that I would need to wait until closer to stay to request rooms close to each other. There is no representative at location so all communication is via email or one time we phoned and the woman was very rude. We finally did get the room locations we wanted but only after having to spend way too much time trying to communicate with host. Rooms were clean. Beds...

「朝食提供の情報が無かった。シャワーの排水が悪い。」

「施設が色々な建物に分かれていて、私の部屋はレセプションの本館ではなく、エレベーターもなく不便で重い荷物をあげるのと、行き来するのが、億劫になるほど大変だった。4階まで階段は無理！ 」