Bencoolen Vacations from ￥86,218

The staff were very accommodating and quick responding. Executive suite was very comfortable, quiet and adequately equipped. Good airconditioning. Hotel is perfectly located for tourist and buissnes visit. Walkable or easy acces to transit

I like the convenience around and dining is easy.

The room size and equipment were great, but it's ridiculous that there isn't a SINGLE hook anywhere to hang your towel, shirt, or pants. I had to pick up cheap suction hooks from Daiso, so I had places to hang items that were frequently used. Sure the wardrobe has a bunch of hangers but you don't want to stuff your used day-pants in there. Makes no sense. The room cleaning only happens on Wednesdays, so you'll also need a hook to hold your garbage in a separate plastic bag. The garbage bin in the room is just too small for a week's worth of trash. Walls are thin, you'll hear your neighbors or room mates talk on their phone, and all the activity in the shared living space - this was esp apparent when my neighbor was cooking, doing laundry, inviting her friends over, etc. The 100 year old, very slow lift is cool the first time... but a real pain in the ass to use. You have to pull open two very heavy metal gates, and pull to close them (and ensure they're very closed) before you can hit the button to go up or down. Usually by midnight the lift will stop working... because the bargoers that use the lift forget to close the gates after they've gone to the top floor. And when new guests come in or out, everyone is very confused who should be helping to open or close the inner/outer gates. It's a nightmare when you're a regular guest and all you want to do is just enter or exit the hotel on the 3rd floor. Often, just waiting for the lift takes forever - if it comes at all.

Good enough for a short stay, but the pool was not shown in the photos. I was mostly disappointed by the plunge pool. The room had everything I needed, but the exterior of the building could use a deep clean or refresh, as it looks nothing like the photos advertised — it appears quite old and dusty. I like the location, as it is walkable from Chinatown and some local hawker centres, and it’s about 10 minutes from the closest MRT station. The staff on site are very friendly and have been very helpful. Although I didn’t use the kitchen, I received an upgrade to a bigger suite on the day of check-in, which is why I’m giving a 4-star overall rating.

Adequate for 1 night