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"Average "

"Breakfast wasn't good. Grits, Oatmeal, and overcooked turkey sausage patties. No bacon. Juice machine was empty and when asked they said they aren't filling it. No milk. The elevator didn't work so my pregnant wife had to use the stairs. The pool was freezing cold, filled with too many chemicals, and had a lot of trash in it touching my feet at the bottom. The place tries to be fancy but is more like a polished turd. No matter what you do to it it is still a turd. Maybe a good suggestion would be to aim toward business people or families, not both. It's almost like this place is trying to do too much as once and failing in all areas. We wouldn't even go in the pool a second time. We stayed 2 days at this place. The week prior we stayed at Holiday Inn Grand Rapids - South by IHG. Both hotels are 3 star rated. The Holiday Inn in Grand Rapids was far superior stay in all areas compared to this polished turd Embassy Suite Hilton. Lastly, I was charged $200 a day deposit. I have never had to do that. And for being such a bad hotel why would they charge a deposit anyway? This hotel is not good."

"The water pressure sucks. The ac is loud and sounds like it’s going to break. It was ok."

"It was good"

"Excellent place to stay"

"Quit room, excellent staff."

"Great hotel and we plan to stay there again. Amenities were good and food options were great. Perfectly located for our visit. "

"Great hotel with a delicious restaurant"

"Good experience"