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"Room was clean, staff was amazing, plenty of parking, breakfast was ok."

"The issues began at check-in, where only one of the three elevators was operational. Upon entering my room (Room, 1 King Bed, Accessible), I found the following: Safety & Maintenance: The AC system made loud, alarming noises resembling fireworks when activated. Additionally, the television depicted only static. Cleanliness & Upkeep: The floors were filthy, mirrors were stained, and both the carpeting and furniture were heavily worn and marked. Plumbing Issues: The toilet ran constantly, the shower/bath nozzles were rusted, and the water pressure was virtually non-existent"

"excellent! Clean, comfortable, and roomy. Staff was all friendly and great. Highly recommend!"

"We had a great stay. We got in late and there was warm water and tea. The room and breakfast area were clean. The staff were nice. We will definitely stay there again! "

"Didnt eat there"

"Parking was very tight, even though there are no smoking signs posted throughout the entire building our room reeked like cigarette smoke and the hallways smelled very strongly of marijuana. Our room was on the 2nd floor and there were no elevators which made it very difficult to get our things to our room. When checking out there was no one at the desk and after ringing the bell several times someone finally came around the corner and was not very friendly. "

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"There wasn’t any variety in breakfast menu from day to day, the same selections every day. There was only one elevator functioning, the second one was out of order, we had to wait a long time to get on especially during breakfast time. The water in the shower did not drain properly. I had to request extra sheets for the pull out sofa and they asked me to come down and get it. I requested for the room to be cleaned and they didn’t clean it."

"Very hotel that needs repairs and updating immediately."