Bath and North East Somerset Vacations & Trips from ￥324,010

Staff only on site between 9&5. Good luck if you arrive early or late. Room did not have drinkable water. Had to go to first floor for drinking water Bathroom had not a single hook for towels or toiletries

Check in was very frustrating, Rooms were not ready on time, and many customers were very disappointed with the service, we were at the hotel for a charity function, and the organisers were very disappointed with with the organisation of the staff, there was clearly not enough staff on duty that weekend to accommodate both guests and function organisers.

The Hotel is well located and easy to reach by car and an easy walk into city centre. The car park is a bonus, but very expensive! Our room was fairly sizeable for a group of 3. But the amount of tea and coffee provided needs to be improved. The bathroom, although fairly clean, was dated and in poor repair in some areas. The power of the shower was very poor, but the bath was excellent. Pool was lovely as was the steam room, sauna and jaquzzi, but was crowded at times due to half term holidays. No staff monitoring! In general a good stay, but the parking charges might put me off staying again