Find hotels near Basing House, Basingstoke from ￥10,841

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"As a frequent guest here, it was disappointing that the checkin service and restaurant service was below the normal standards. The checkin Associate did not look at us at all during exchange… the server at breakfast was more interested in chatting to her colleague. For balance, service and the staff here are normally very good. This was a one off… "

"Easy check in and the hotel was very clean, modern, with pretty much you could ask for under one roof."

"Very welcoming and helpful staff. Comfortable room and especially the bed. Ideal location for what we needed."

"Rude bar staff"

"We had a good stay at Old Thorns. Stayed because attending a wedding. Quiet and spacious rooms. Exceptionally clean. Very good customer service throughout."

"We loved it. Great social space and games. Massive comfy beds"

"Great"

"The only issue we had was when we finished our meal in the bar the plates and cutlery were not cleared from our table and were still on the table when we left the bar at the end of the evening"