The apartment shown in this listing is not the one I was given when I arrived. When I realized it shortly after checking in, I reached out to the property manager only to be told that it was the same as the one in the listing, just different decorations. This was flat out untrue. It was missing an entire section of the kitchen cabinetry, which presumably held all the kitchen items that were missing, like silverware, cooking utensils, pots or pans, a coffee maker. They moved me to another apartment in a different building the next day, but not until it was clear I was not going to accept the current one. So I had to waste several more hours dealing with it and moving our stuff. When I was signing the rental paperwork for the second one, I mentioned the lack of basic amenities as promised in the listing, the gentleman told me they would have just taken those from a different apartment and brought them to me if I had mentioned it. He told me they manage four identical apartments in the same building and just slot people into whichever one is up next when they check in. This is not what the spirit of VRBO is in my opinion. The photos that are listed are supposed to be of the actual property you are renting.
On top if all of this, the place is just in really shoddy condition. The walls are filthy, the kitchen sink had an entire chunk missing, the sheets were threadbare and in one of the rooms, the sheet had a cigarette burn in it. Even the sheets in the second apartment, which was in equally poor condition overall, we’re so threadbare that there were holes in them.
The only nice thing I can really say about it is that the gentleman who came to bring me replacement sheets at 10:00 at night was very nice and seemed embarrassed by the fact that there were holes in the first place, even more so after I told him the first apartment had the same issue.
Not only would I not rent from this company again, I wouldn’t trust any apartment managed by them. Honestly, I’m concerned after posting this review that they will manufacture some reason to deny returning my security deposit.
