1/5 Terrible
Verified traveler
13 Jul 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coronavirus profiteers
A nice place, unfortunately they are intent on ripping off travelers in emergency situations due to the coronavirus pandemic.
When Thailand travel was shutting down we had to take a last-minute flight home and asked if we could not be charged for our remaining unused nights here. The front desk worker consulted her manager and then told us that was OK. But we arrived home to discover they were then refusing to actually refund us.
After many further requests (and no help at all from Hotels.com/Expedia) we eventually had to dispute the charge on our credit card and await a resolution for multiple months.
It's hard to write such a negative review for a business that must be struggling at this moment, especially when the workers there were all very nice to us (at least while we were physically standing in front of them).
But the Lancaster Bangkok proved itself intentionally deceitful and greedy, determined to use this global emergency to profit off of travelers at a time when other businesses (even airlines) were all easing their terms to help people who found themselves in difficult situations.
Stayed 6 nights in Mar 2020