Balm bei Günsberg Vacations from ￥236,120

We mostly like everything about the stay, apartment size, amenties, location and proximity to Interlaken OST station. We were disappointed by the attitude of the restaurant staff at the hotel, especially one male staff member who seemed particularly rude. Either the staff need etiquette training or English language training. “I don’t care” is how this male staff member reacted to a situation. I have never heard any hotel staff member , anywhere in the world.

The main hotel building is beautiful and well maintained, creating a great first impression. However, the separate apartment buildings where our room was located felt much smaller and did not meet the standards I would expect from a four-star property. The staff were friendly and accommodating throughout our stay, and the breakfast was excellent—the highlight of the experience.

Beautiful property. Helpful staff. Comfortable bed. Would recommend. Also, air conditioning was extremely appreciated during a heatwave.

The concierge Lucas was maybe the best part of it all. We got the 2 bedroom suite. It was huge and the aircons worked well enough (rare in Europe.