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Reviews of Hotel CasaBakal - A pie de Laguna - Bacalar

3 out of 5
Hotel CasaBakal - A pie de Laguna - Bacalar
Costera #81 MZ 5 LT 139, Colonia Magisterial, Bacalar, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 73 out of 108 reviews" "
Rating 8 - Good. 21 out of 108 reviews" "
Rating 6 - Okay. 8 out of 108 reviews" "
Rating 4 - Poor. 2 out of 108 reviews" "
Rating 2 - Terrible. 4 out of 108 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE

Stayed 3 nights in Mar 2024

2/10 Terrible

Jose Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Put in risk our lives because of the bad conditions of the kayaks also bad service
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the reception was super helpful. The grounds are beautiful with flowers. The direct access to the lake is a plus with kayaks available on property.
Stayed 1 night in Mar 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Isabell was awesome fluent English and Spanish Jorge the manager super nice . We shared his chefs new vegetarian creation . it was awesome! Jim and Karen
Stayed 2 nights in Jan 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view and service
Our family of 3 stayed in the room with 4 twin beds (backpacker style!) when we stayed during the annular eclipse. The room was very basic, especially the bathroom, but the view was stunning. We loved the pool, dock and ease of checking out the included kayaks and paddleboards. Service was excellent and everyone was so friendly - some of the best service we have experienced in Mexico. The only downside was the beds were quite hard and could use some kind of softer covering. Overall, highly recommend!
Stayed 2 nights in Oct 2023

10/10 Excellent

julie, hollister

Liked: Cleanliness, property conditions & facilities
Friendliness? Clean great food
Stayed 2 nights in Oct 2023

10/10 Excellent

MONICA, Chula Vista

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

8/10 Good

Altera

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at CasaBakal, it's the perfect location right on the lagoon with a lovely pier to sit on and watch the sunset. Our intial room was very small, the photos do hide this a bit with just one bed and not much space around it! Luckily they were able to move us to a bigger room which was perfect. The staff were lovely and kind.
Stayed 4 nights in Sep 2023

10/10 Excellent

John

Our family had a great weekend stay at Casa Bakal. Staff was friendly and helpful and made our stay very relaxing.
Stayed 3 nights in Sep 2023

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a fantastic location on the lagoon. The hotel was well kept, clean, quiet, felt safe and the staff was excellent. The only drawback was that we had to take a taxi to get to other restaurants and shops. We also had the sink spring a leak on our room, but it was quickly fixed and cleaned up. I will surely come here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Maria Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel lindo, confortable, se siente a gusto, en uno de los lugares más bellos del mundo. Extraordinaria la atención y las instalaciones. La comida muy buena en Balik!!!
Stayed 1 night in May 2023

10/10 Excellent

Julie, Grantville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of them most beautiful places on earth. Danny at the desk was so helpful. The food was wonderful and the staff so polite and kind. We went kayaking and took the 3 hour sailing trip around the lagoon. The guides on the sail boat were fun and knowledgeable about the area. Met some wonderful people from around the world and one family we'll be keeping in touch with !! I love this smaller size, quaint hotel, I wouldn't change a thing about it !!
Stayed 5 nights in Apr 2023

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breath taking views!! Amazing staff and Great Activities
Stayed 3 nights in Mar 2023

6/10 Okay

larisa

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Do you want my opinion or do you not want my opinion? This is the second time you reject it. I’ll just post it on Google.
Stayed 4 nights in Feb 2023

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
Esperaba diferente cuarto. Me dieron uno escondido Necesita mantenimiento
Stayed 5 nights in Dec 2022

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the atmosphere and friendly staff. Everything seemed easy.
Stayed 2 nights in Oct 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

george

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
was able to relax body and mind
Stayed 3 nights in Jun 2022

10/10 Excellent

CLAUDIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property
Stayed 3 nights in May 2022

10/10 Excellent

Ilse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar, servicio, staff. Viajamos con mi amiga y nos encantó. Ya queremos regresar. Alejandro, Ilse, Raúl, Jose, Gustavo, German, Hugo, Carlos, el otro mesero no recuerdo su nombre, la chica de limpieza de cabello corto, delgadita, tampoco recordamos su nombre, Agustina, Maru y claro, Christian, todos, super anfitriones. Gracias por hacernos sentir en casa, literal. *****
Stayed 4 nights in May 2022

10/10 Excellent

Laurie, napa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely property! We stayed for 9 nights and truly enjoyed our stay. The proximity to great swimming in the lagoon was wonderful and there are many excellent dining options nearby. The free breakfast was great, and the friendly staff was exceptional.
Stayed 9 nights in Apr 2022

10/10 Excellent

andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back
I think Casa Bakal is the best choice for Bacalar… gorgeous setting with kayaks and paddle boards always available. The food was lovely and reasonably priced, fresh cold water always available and not served in eco-unfriendly plastic bottles. The breakfast was fantastic with fresh fruit and a great menu. Also easy to walk into town or cycle to the cenote. We took the three hour boat ride as well and the guys were great :)
Stayed 5 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great! The hotel is located right by the lagoon, and we loved everything about it. Our only concern was that the beds were not very comfortable.
Stayed 1 night in Mar 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location.
Perfect location on the lagoon. The room was clean and spacious, amenities were plentiful, water was hot which is a rare treat in Mexico. If you are looking for a nice place in Bacalar and want to be on the water, this place ranks pretty solid. Room could benefit from the use of some screens in the bathroom window.
Stayed 1 night in Jan 2022

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful location and nice bungalows
Stayed 4 nights in Dec 2021

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont want to let the secret out but CasaBakal is unbeatable. The complimentary breakfast is great. The restaurant food is fantastic and the prices are super fair. It resides on the best part of the lagoon (towards the south side). The swimming in front is ideal. We took their boat out for the whole day and got to see the whole lagoon. Overall I would recommend staying here if you get the chance. Will be back.
Stayed 3 nights in Dec 2021

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem for a relaxing getaway
Loved staying here!!! This was a great place for a relaxing getaway. The best perks were that the hotel stay included free use of their kayaks and paddle boards, it is right on the lake and breakfast was also included. Breakfast was too order and was delicious. Staff were very friendly and the room was nice.
Room with Laguna view
Stayed 3 nights in Nov 2021

10/10 Excellent

Nora, Chula Vista

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great food, and friendly staff. Lagoon was just like the photos.
Stayed 3 nights in Oct 2021

10/10 Excellent

Pejman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little spot
Beautiful place, small cozy hotel , right on the water , they give you free kayak or paddle board to. Highly recommend this spot .
Stayed 2 nights in Oct 2021

10/10 Excellent

Ileana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will highly recommend this hotel, it is absolutely gorgeous and the staff are very attentive. The lagoon is so close and clean. I will be returning.
Stayed 2 nights in Sep 2021

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had an amazing time at CasaBakal! The entire staff was amazing. Maru at the front desk helped us make reservations at local restaurants and arrange taxis for us and MIna at the bar was super friendly. We chartered the sailboat for a day with Juan and that was a incredible experience. I would definitely recommend this stay to anyone.
Stayed 1 night in Aug 2021

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent laguna edge choice
One of the best laguna side hotels with free kayaks and a sailboat you can rent. Very good food and service.
Stayed 1 night in Sep 2021

10/10 Excellent

Ruben, san antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, delicious food and drinks, very chill place and an amazing bungalow. They have kayaks and paddle boards free of charge which was a great opportunity to explore the lagoon. Front desk would accommodate your requests or needs (deliveries and tours). Please make sure you select bungalows when booking, totally worth it.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! The hotel is located right on the Lake and it has the most amazing view. Breakfast is served in a semi outdoors deck with full view of the lake. The food is varied enough that you can try everything during your week stay. It was quite good. The water by the lake is clear, so much so, you can stand with water up to your waist and still see the bottom. The hotel includes use of kayaks and stand up boards. There plenty of space that even if the place if full, you will not feel crowded. We look forward to visiting again soon.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CasaBakal is a Paradise!
CasaBakal is a Paradise. It is super beautiful with the crystal clear lagoon views. Make sure to check out the sunrise. It is majestic! Our bungalow is spacious and clean. The complementary breakfast and juices are delicious. The staff are extremely helpful. This is such a relaxing place that I wish we can stay here for a few more days just to sit by the pool/lagoon to enjoy the amenities/ drinks /food offered by the hotel. The prices for food and drinks are reasonable. The hotel also provides paddle boards and kayaks for free. Highly recommended! I would stay for 5 nights.
Sunrise
Stayed 4 nights in May 2021

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy tranquilo
Wonderful, peaceful oasis. I stayed for 3 nights as a solo traveler at the end of my trip - I was unsure if it would be worth the 4 hour drive down but it WAS. I think I scheduled too many tours during the day - it's not even really necessary to leave the resort. They have a bunch of free paddleboards and kayaks, and their own sailboat and hobie that they will take you out on for a fee. 3 docks means you can always find one to have to yourself for some solitude. One dock has shade, hammocks, and stairs for getting out of the water. There's also a pool, and tons of lounge chairs everywhere to sit. breakfast was included and very delicious, they had fruit and coffee and cereal and then you could order an entree. The "snack bar" has food from 12-5, I loved the vegetarian tacos. If you want food after that, there are other restaurants a few doors down, including a vegan place. the bar is open until 10 and was exactly what I was hoping for. it was so great to order a glass of wine or a cocktail and watch the sunset over the lake. if you want a very chill, luxurious stay, this is for you. For parties go elsewhere! Wifi was good in the common areas and restaurant, spotty in rooms - don't recommend if you plan on working remotely in your room. I stayed in a cabana which I think would be a must, the rooms in the main house seemed like they would be loud. Cabana had thatched roof and I could hear so many birds, that was the best thing (besides the AC of course).
Stayed 3 nights in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
goog
Stayed 2 nights in Apr 2021

8/10 Good

Courtney Rae

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views
Beautiful location! The service was wonderful, they were friendly and helpful. The view of the lagoon is amazing and the dock allows for easy swimming. I didn’t want to leave.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with amazing views and even better staff. David and Luca make it a point to learn your name and check in on you regularly to ensure all your needs are met. Breakfast, wifi, water pressure, accommodations, etc. were all solid.
Stayed 2 nights in Mar 2021

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a beautiful property. The access to swimming in The lake is the best in all of bacalar. Definitely coming back.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view and location are great, the rooms are beautiful! I would just add a coffee maker in the rooms and also having a restaurant open for lunch and dinner not only breakfast.
Stayed 2 nights in Mar 2021

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whether is amazing, location is great, bungalow was stunning and the views were incredible
Stayed 2 nights in Jan 2021

8/10 Good

Chelsea

Stayed 3 nights in Jan 2021

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Adray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingg
Great view to the laguna, they offer a tour make sure you take advantage of it and book it
Stayed 2 nights in Sep 2020
Response from Bakal Team on Sep 26, 2020
Hello Adray! Take the tour of the Lagoon It is a recommendation that no one should miss. Thanks for sharing!

10/10 Excellent

Gabriela, Mexico city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place, the staff is amazing as well as the breakfast they provide 😍
Stayed 2 nights in Jul 2020
Response from Bakal Team on Aug 3, 2020
Hi! The pleasure was ours! We love receiving guests with such good vibes. We will be waiting for you!

10/10 Excellent

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para pasar unos días de relax, personal súper amable y atento
Stayed 3 nights in May 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle vue sur le lagon. Jolie chambre. Petit déjeuné varié mais pas de très bonne qualité. Pas de jus d’orange