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"Excellent place, location "

"Lovely stay"

"The food is wonderful! As a chain hotel , i wasn't expected the stay, but turns out both dinner and breakfast was above expectation and outperformed other traditional ryokan in my opinion. "

"Great location . Very good service and all staff very courteous and efficient on their job . Excellent food presentation and delicious experience . Highly recommended for a great Japanese experience."

"Convenient location, clean room, splendid roof top bath "

"The room was large with a beautiful view of the lake. I loved the private onsen and our traditional ryokan and dinner experience. The breakfast buffet was also amazing. The staff were kind and so accommodating. We will definitely return."

"The hotel staff who attended to us is kind and speaks good English, this is much appreciated as we encountered challenges when communicating with some locals. There's a mini store offering snacks and souvenirs at the lobby, which was convenient for us to buy something to eat at this quiet area. The room is very spacious with a side view of the Mount Fuji, breakfast is fine, checkout process was smooth. Overall it's a great hotel for staying in this area."

"Exceeded all expectations. Firstly time at ryokan and by far it's my favorite part of my Japan trip. The staff were all extremely friendly and professional. Rooms were clean and had all the amenities I needed. The baths were amazing. Highly recommend. "

"Clean room and always a great buffet. "