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"Great hotel within a central location. Great room & amenities. Hotel staff were friendly & obliging. The onsen was wonderful after a day of walking around"

"Clean"

"This was a premium experience on a budget. We appreciated the complimentary dish of ice cream (or ramen). It was a nice touch"

"Lovely hotel with excellent staff and service. "

"Our Japanese style room was a great experience with an amazing view of the mountain, river, and waterfalls. The half board dinner and breakfast were excellent meals and they accommodated our vegetarian diet (with advanced notice). And best of all the numerous hot spring options were so relaxing and amazing. Had we known it would be so great we would have stayed longer!!"

"Room is clean Onsen facilities is well maintained Staff are nice Hotel parking is 1400 yen per day however there is limited space"

"The staff were very attentive and welcoming. They were also quick to assist any guest who looked lost or who looked like they might need help."

"My husband and I stayed at the Richmond hotel for two nights. It’s in a great location, and the rooms were reasonably priced and clean. The staff were really kind, and helped organise luggage forwarding to our next hotel. Our only bugbear was that we could hear other people on the floor - they were pretty loud. It would be great to have had a little more sound proofing. "

"GREAT HOTEL GREAT LOCATION GREAT PEOPLE JUST PERFECT"