アレーナスのヴィラ

"バスルームが狭かった、ケトル、冷蔵庫がなかった以外はコスパも良く満足。"

"早めにホテルに到着した際に、アーリーチェックインが可能か確認してもらえた。　また、バスと地下鉄等の公共交通機関で共通で利用できるリチャージ可能なグリーンカード購入先等の確認までしてもらえた。"

"徒歩1分の駐車場含めロケーションは最高です。スタッフの対応も素晴らしいホテルです。"

"ホテルから海がすごく綺麗に見えて、ほんの数分歩けばビーチでした！屋上のバーが素敵で、ご飯も美味しかったです！ バスタブがあるのもとても嬉しかったです！"

"I stayed for three nights. While the room was clean, I was very disappointed with the service. ・At check-in, I was given a king-size bed despite booking a twin room. I confirmed my reservation multiple times—it was definitely for two single beds. However, I was told otherwise at the front desk. ・Wi-Fi was unusable for the first two days. Although I was given a password at check-in, I couldn’t connect. When I asked, I was told the Wi-Fi had been down since the previous morning and that it was managed by another company. I understand it’s outsourced, but the staff’s response—implying it wasn’t their problem—was frustrating. ・Housekeeping was concerning. On day one, cleaning soap was left on the desk. On day two, the trash bin with an open lid was left on the desk, which was quite unpleasant. ・I ordered food at the bar next to reception and was told I could eat it in my room. The next day, the dishes were still there, so I brought them to the front desk. I was told, “I don’t know what to do with this.” I understand there’s no room service, but I found this response very unhelpful. Was I supposed to leave the dishes in the room? ・The elevator requires a room key to operate, which is good for security, but my key rarely worked. It sometimes took over 10 tries, and I often missed the elevator. It was very stressful. I had looked forward to this stay, but overall, it became a frustrating experience. "

"ベッドルームにドアがあることで、廊下の音が全く気にならなかったので、そのような部屋の構造がとても良かった。 "

"スタッフの対応が素晴らしかった。ラリオス通りみ面していて便利。"