Antalya City Centre Vacations from ￥223,121

Just to say nothing

Wonderful stay at Concorde De Luxe Resort! ​We had a truly fantastic holiday here. From the moment we arrived, everything ran smoothly, the facilities, cleanliness, and overall atmosphere were top-notch. The entire staff was exceptionally welcoming, attentive, and always ready to help with a warm smile. ​A very special thank you goes to Noel, she genuinely did her absolute best to make sure our stay was comfortable, seamless, and memorable. ​We left with great memories and would happily recommend this resort to anyone visiting Antalya!

Unfortunately, I would not recommend it. The service is nowhere near five-star standard. The biggest issue is the staff. Many speak very little English, are often unhelpful, and some have a poor attitude. My five-year-old daughter was repeatedly ignored while waiting patiently for a bottle of water, with adults who joined the queue after her being served first. When I raised this, the staff member became rude instead of apologising, pulled faces, and responded rudely in Turkish. Although I do not speak Turkish, her attitude and body language were very clear. It was completely unacceptable. Another major issue is the constant use of mobile phones by staff. Bar staff, pool staff, reception desks and other employees are frequently scrolling on social media while working, rather than focusing on guests. There is very little customer service—staff rarely greet guests, often walk into lifts ahead of guests, and generally seem uninterested in helping. The facilities are fine, but the service lets this hotel down. In my opinion, this feels much closer to a three-star hotel than a five-star resort.

It was fine but not great