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"Clean roomsl, efficient housekeeping, excellent facilities and hot pool"

"Clean room and shuttle service from the airport"

"Amazing staff, helped us out with check in and check out, even sent a worker over at night just to fix our TV"

"Good place nice hot tub and view"

"Everything was wonderful at the Otter Hotel. I had no idea what to expect walking in as I booked based on meeting others here. My partner and I had great room with everything we needed, there was a nice view of the mountains as well. The restaurant (Good Folk) was delicious as was the coffee included with our stay. All the staff were very friendly. We really enjoyed the rooftop hot tub with the fire pits that offered a great view of the night sky. Looking forward to staying here again in the future! "

"We gat an upgrade bdue to renovations. The rooms were very well laid out and the bathrooms were wonderful. Staff was pleasant and helpful. Would very highly recommend. We will be back!"

"This was a wonderful hotel to stay at. We stayed in a suite which had amazing views and breakfast included. The VIP staff was incredible and helped us plan our stay a couple weeks in advance. They were also there to help in every way. Overall this hotel is the Best in Banff. (We went to the Chateau LL as well.) "

"The room and the pool amenities were excellent."

"Excellent service. Beautiful hotel!"