Exterior
Check availability

Reviews of Hyatt Regency Ahmedabad

5 out of 5
Hyatt Regency Ahmedabad
17/A, Ashram Road, Riverfront, Ahmedabad, Gujarat

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 341 reviews" "
Rating 8 - Good. 85 out of 341 reviews" "
Rating 6 - Okay. 22 out of 341 reviews" "
Rating 4 - Poor. 5 out of 341 reviews" "
Rating 2 - Terrible. 18 out of 341 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ankush

Liked: Cleanliness, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024

10/10 Excellent

Kushel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024

8/10 Good

Makie

Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Stayed 1 night in Mar 2024

10/10 Excellent

Sanyogita

Stayed 3 nights in Mar 2024

10/10 Excellent

Mustaq, Sugarland

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Mar 2024
Response from Puneet Baijal on Apr 4, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

priti, Ontario

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 4 nights in Mar 2024
Response from Puneet Baijal on Apr 4, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Prakash Punamchand

Traveled with family
Liked: Amenities
Easily accessible to city centre and other amenities
Stayed 7 nights in Feb 2024
Response from Puneet Baijal on Feb 26, 2024
Dear Valued Reviewer,Greetings from Hyatt Regency AhmedabadThank you for your feedback! We are delighted to hear that we were able to live up to the highest standards of the hotel industry with our personalized service, its ambiance, friendly and helpful staff. We look forward to serve you again soon!Warm RegardsPuneet BaijalGeneral Manager

8/10 Good

Jagrut

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The food and an excellent service
Stayed 4 nights in Feb 2024
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your generous feedback. We’re pleased to see you enjoyed the food, ambience and the hospitality. We’ll make sure to pass your great comments to the entire team. We do our utmost to make every guest feel welcomed every time they come to our hotel. It was a pleasure to have you and we look forward to welcoming you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Jyotibala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are always happy to stay at all the Hyatt Family hotels The service is why we choose Hyatt from all the staff to the Hotel amenities and let’s not forget the Food!
Stayed 3 nights in Jan 2024
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Aparna

Stayed 6 nights in Jan 2024
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Harshaben

Liked: Amenities, property conditions & facilities
Clean close to market and mall
Stayed 3 nights in Dec 2023
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your generous review. We are glad to note you enjoyed your visit and loved your experience and the location of our hotel made it more convenient for you. We do hope to welcome you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Kishor

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

6/10 Okay

jaivin

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Puneet Baijal on Feb 16, 2024
Dear Guest,Greetings from Hyatt Regency AhmedabadWe’re so grateful to you for sharing your feedback. We would love to know how we could’ve made your experience better. Please feel free to reach out to us on puneet.baijal@hyatt.com We look forward to hearing from you and welcoming you back for an excellent experience.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

SUMEETA

Stayed 2 nights in Nov 2023
Response from Puneet Baijal on Dec 7, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

6/10 Okay

SUNIL

Disliked: Cleanliness, amenities
We had stains on the floor which water must have leaked from the shower room Also the duvet was dirty and just masked with a clean duvet cover
Stayed 1 night in Nov 2023
Response from Puneet Baijal on Dec 7, 2023
Dear Guestl,Greetings from Hyatt Regency Ahmedabad!We are extremely disappointed to read about your experience at our hotel. Your feedback helps us in improving our services and we’d like to know more about your experience so that we can serve you better on your next visit. I request you to please share your contact details or connect with me on puneet.baijal@hyatt.com so we can provide you with an enhanced experience in the future.Warm Regards,Puneet BaijalGeneral Manager

10/10 Excellent

HYOUNG DONG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean. Perfect
Stayed 1 night in Nov 2023
Response from Puneet Baijal on Dec 7, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your feedback! We are delighted to hear that we were able to live up to the highest standards of the hotel industry with our personalized service, its ambiance, friendly and helpful staff. We look forward to serve you again soon!Warm RegardsPuneet BaijalGeneral Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Oct 2023
Response from Puneet Baijal on Dec 7, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Puneet Baijal on Oct 23, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

6/10 Okay

Silvio

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Old and not well maintained . Needs urgent refurbishment
Stayed 3 nights in Jul 2023
Response from Puneet Baijal on Aug 4, 2023
Dear Mr. Silvio,Greetings from Hyatt Regency AhmedabadThank you for sharing your feedback with us. Every feedback matters a lot to us and feedback like yours help us monitor and improve our operations. We would like to assure you that your feedback has been duly noted and necessry steps are being taken to provide you with an enhanced experience moving forward. We hope you give us another chance soon to serve you again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Arunabh, Cambridge

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay at the Hyatt. Our work was at Ahmedabad University, which was a short uber ride away. We were especially impressed with the breakfast buffet, which had excellent range and quality. The staff were friendly and attentive to our needs. Would certainly stay here again.
Stayed 2 nights in Jul 2023
Response from Puneet Baijal on Aug 1, 2023
Dear Mr. Arunabh,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Upasana

Stayed 3 nights in Jul 2023
Response from Puneet Baijal on Aug 23, 2023
Dear Ms. Upasana,Greetings from Hyatt Regency AhmedabadThank you for your generous review. We are glad to note you enjoyed your visit and loved your experience. We do hope to welcome you soon again.Regards,Puneet BaijalGeneral Manager

8/10 Good

Ankush, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Puneet Baijal on Aug 1, 2023
Dear Mr. Ankush,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

RASHMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Puneet Baijal on Jul 22, 2023
Dear Rashmi,Greetings from Hyatt Regency AhmedabadThank you for choosing us. We are delighted to see a positive rating about your experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Anindya, North Vancouver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel on the river with wonderful views. I was upgraded to a river facing view which was a big bonus. Staff is a bit inexperienced and does not meet the high standards of Indian 4 and 5 star hotels. However, the more experienced staff more than made up for the ones less experienced so all was well.
Stayed 1 night in Jul 2023
Response from Puneet Baijal on Jul 20, 2023
Dear Anindya,Greetings of the day from Hyatt Regency AhmedabadThank you for your generous feedback. It gives us immense pleasure to note you had a comfortable stay in our riverview room overlooking the Sabarmati river and you loved the ambience of our hotel. We would like to apologise for the inconvenience caused to you and assure you of an enhanced experience moving forward. We are glad to note the service provided by our associates highlighted your experience with us. We look forward to welcome you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Hetal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location & staff of service
Stayed 12 nights in Apr 2023
Response from Puneet Baijal on Apr 19, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Jaya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE
nICE PLACE GOOD LOCATION 3 CHEERS TO THE STAFF SPECIALLY THE director f & b (FORGOT HIS NAME) AND THE FRONT DESK GIRL NAMED KHUSHI SHE WAS SO NICE AND EXCEPTIONAL.DESREVES A PROMOTION.
Stayed 3 nights in Apr 2023
Response from Puneet Baijal on Apr 17, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadIt gives us immense pleasure to read your wonderful review about our hotel. We are delighted to note that you had a comfortable stay and enjoyed your experience with us. It is great to know that the personalized service provided by the team highlighted your experience with us. Thank you for mentioning our associates, they shall be delighted to hear of the same. We look forward to welcoming you soon again for more such experiences. Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Naveesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Puneet Baijal on Apr 3, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for sharing your kind feedback. We are delighted to see your positive rating about our hotel. We hope to welcome you soon again for more such experiences.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Kayren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and attentive staff!! The best!!
Stayed 11 nights in Feb 2023
Response from Puneet Baijal on Mar 15, 2023
Dear Valued Reviewer,Greetings from Hyatt Regency AhmedabadIt gives us immense pleasure to see your positive rating about our hotel. Thank you for your kind words about our associates. We are glad to note that the service provided by our team highlighted your experience with us. We look forward to welcome you soon for more such experiences!Regards,Puneet BaijalGeneral Manager

8/10 Good

ALI, Houston

Stayed 1 night in Feb 2023
Response from Puneet Baijal on Mar 27, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your generous feedback about our hotel. We hope to welcome you soon again. Regards,Puneet BaijalGeneral Manager

2/10 Terrible

RAHUL

Stayed 1 night in Feb 2023
Response from Puneet Baijal on Mar 1, 2023
Dear Guest,Greetings from Hyatt Regency Ahmedabad!We are extremely disappointed to read about your experience at our hotel. Your feedback helps us in improving our services and we’d like to know more about your experience so that we can serve you better on your next visit.Warm Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Manish, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Puneet Baijal on Mar 15, 2023
Dear Guest, Greetings from Hyatt Regency AhmedabadThank you for sharing your feedback with us. We are delighted to see your positive rating about our hotel. We hope to welcome you soon again.Regards,Puneet BaijalGeneral Manager

8/10 Good

Anil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed it for an overnight stay for the early international flight. Met our needs. Anish at 3am in reception on 14/2/23 was super.
Stayed 1 night in Feb 2023
Response from Puneet Baijal on Feb 20, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your kind words and feedback. We are delighted to know that we could cater to your needs and provide you a comfortable stay. Thank you for mentioning our associate- Anish, he shall be delighted to hear of this feedback. We hope to welcome you soon again!Regards,Puneet BaijalGeneral Manager

8/10 Good

Rajdeep

Stayed 1 night in Feb 2023
Response from Puneet Baijal on Feb 9, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for kind feedback. Keep visiting!Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Megh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Jan 2023
Response from Puneet Baijal on Feb 1, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

8/10 Good

Neelam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was very good stay for a night. Will recommend and consider for next visit.
Response from Puneet Baijal on Jan 27, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for choosing to stay with us during your visit to the city and we are glad to read about your wonderful experience at our hotel. We look forward to welcoming you again soon.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

YASMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room cleaning by Purnendu Shekhari
Stayed 1 night in Jan 2023
Response from Puneet Baijal on Jan 27, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. Thank you for mentioning our associate- Purnendu. We hope to welcome you back again soon.

2/10 Terrible

Prakash

Stayed 2 nights in Jan 2023
Response from Puneet Baijal on Jan 20, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for sharing your feedback. We are disappointed to note your experience did not match your expectations. We regret the inconvenience caused to you and want to apologise for the same. Please reach out to us to share your further concerns, suggestions and feedback and let us know what went wrong and how we can make it right. We hope you give us another chance to make amends.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Ravindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here with my wife from the 8th Jan to the 11th Jan. The hotel is really nice,the staff outside who generally handle the bags are always respectful and very courteous. I had breakfast one day, plenty of choice but i felt if you asked for something, sometimes you got it and sometimes you did but overall a good experience. There is a coffee shop before entering the restaurant with a blackboard of choices but no prices, I ordered a coffee and was a little horrified it was approximately 350 rupees after tax etc, i think its better to advertise the actual prices, most expensive coffee i have had to date considering it was about 250ml. The staff at reception are very helpful, check in and out was a breeze. The rooms i was in 823 was facing to the side and was very quiet, it was the first time in the 2 weeks i was in india that i did not require ear plugs to sleep. There is plenty of free bottled water left every day. I would happily go back. Thank you to the staff.
Stayed 3 nights in Jan 2023
Response from Puneet Baijal on Jan 13, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for taking the time out to share your feedback and for choosing Hyatt Regency Ahmedabad. It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services. It truly makes our day to know you appreciated our hotel, the ambience, the facilities and services. Your feedback has been noted and shall be reviewed internally by the concerned department. It was a great pleasure having you with us and I hope to welcome you back to our hotel very soon! Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing
Stayed 12 nights in Dec 2022
Response from Puneet Baijal on Jan 11, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for sharing your kind feedback with us. We are delighted to note you had a comfortable stay at our hotel and enjoyed your experience. We look forward to welcoming you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Chintu

Stayed 2 nights in Dec 2022
Response from Puneet Baijal on Jan 9, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your generous feedback. We are delighted to note you enjoyed your experience at our hotel. We look forward to welcome you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

LAKHVIR

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service
Response from Puneet Baijal on Jan 9, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for taking the time out to share your feedback and for choosing Hyatt Regency Ahmedabad. It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services. We look forward to serve you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Lorena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding time
The hotel staff was friendly and provided amazing service. Would stay there again.
Stayed 1 night in Dec 2022
Response from Puneet Baijal on Jan 11, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your positive rating. It gives us immense pleasure to read your wonderful feedback. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

6/10 Okay

Jaymin

Traveled with family
Disliked: Staff & service, property conditions & facilities
This was once the best hotel in Ahmedabad with the friendliest service, now a shadow of its former self. Will stay elsewhere next time.
Stayed 28 nights in Nov 2022
Response from Puneet Baijal on Jan 2, 2023
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for sharing your feedback with us. We are disappointed to note your experience didn't match your expectations. We would be glad if you could let us know what went wrong and how we can enhance your experience in the future. We hope you would give us one more chance to make amends.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

HYOUNG DONG

Stayed 1 night in Dec 2022
Response from Puneet Baijal on Dec 30, 2022
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for generous feedback. We are glad to note you enjoyed your experience at our hotel. We look forward to welcoming you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Surekha

Stayed 6 nights in Dec 2022
Response from Puneet Baijal on Dec 19, 2022
Dear Guest,Greetings from Hyatt Regency AhmedabadThank you for your feedback. We are delighted to see a positive rating about your experience at our hotel. We look forward to serving you soon again.Regards,Puneet BaijalGeneral Manager

10/10 Excellent

Suvrut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very good dining, great choice in Breakfast too
Response from Puneet Baijal on Dec 14, 2022
Dear Valued Reviewer,Thank you for your feedback!We are delighted to hear that we were able to live upto the highest standards of the hotel industry with our personalized service, its ambiance, friendly and helpful staff.We look forward to serve you again soon!Warm RegardsTeam Hyatt Regency Ahmedabad

10/10 Excellent

Vijaykumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly and provided a high standard of customer service.
Response from Puneet Baijal on Dec 7, 2023
Dear Mr. Vijaykumar,Greetings from Hyatt Regency AhmedabadIt is an immense pleasure to read your positive feedback for our hotel. We are glad to note we could make your stay memorable during your visit. It is wonderful to know that the luxury of the hotel and the service delivered by the team highlighted your experience with us. We hope to welcome you back again soon.Regards,Puneet BaijalGeneral Manager

4/10 Poor

Manisha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I wouldnt stay here again. We booked 2 nights, twin rooms with an extra bed in each. We did not get to the hotel until 5am yet the rooms were still not as we wanted, we got a double bed, and no extra beds, not what we needed at 5am. They said they would sort the rooms the next morning, yet no one said a word the next day. Once extra beds were sorted in both rooms an hr or so later, we realised there werent extra towels for the extra person in each room, ordered extra towels, the staff came back with hand towels!!! The hotel had a wedding going on and the reception was poolside meaning we could not use the pool facilities, staff just cared about the wedding party and the politician that was staying there not regular hotel guests. Same thing happened with breakfast, we ordered hot food on the last day, it did not even arrive. The wedding party were being served and given priority even though we ordered first. Hotel was clean and convenient as was close to the airport but overall quite disappointed. Dont think i’ll be staying again
Stayed 2 nights in Nov 2022