Acsalag Vacations from ￥123,734

Only complaint, using appliances were a bit challenging. But we are from the US, it a little different. Overall, place was superb.

A new hotel which is super modern, clean and with great amenities. The pool is beautiful and very nice. We didn’t have breakfast there so can’t comment on that. We stayed at one of the apartments which was super nice, very comfortable in every way and very clean. The views are very nice as well. The spa is very good as well. We had dinner at the Snowbird restaurant which was good. The hotel is located next to the lifts. Unfortunately, the front desk staff is not very helpful or friendly and some not really polite l. They were very uninterested in the guests, and seemed to be bothered by any questions. They didn’t provide any kind of information about the hotel or the area and simply gave us the key to our room at check in. For a hotel at this level and this price one would expect a better costumer service, friendlier and more helpful staff. It’s a shame that such a beautiful and nice hotel does not have a better costumer service. Definitely something that the management needs to address with their front desk staff otherwise they will be losing costumers very quickly.

Our room was on 10th floor and was absolutely amazing, stylish wooden Japanese style walls with loads of mirrors, a comfortable bed, super modern bathroom with bath and shower. The room was really well equipped including a minibar, safe, hairdryer and a kettle. The breakfast was also great, I loved the locally grown cucumber and tomatoes, Slovakian traditional foods and gluten free bakery available upon request. The staff were friendly and helpful. The best of all the hotel has a gym! The only thing for possible improvement would be the slow lift and the view around the hotel from our room. But I’d definitely recommend Yasmin to anyone who wants to stay in Košice and will stay there again! For me 10/10

Arrived to the hotel poor front desk agent was very helpful and got me a room while trying to communicate with expedia. The room had the AC off and I was told at check out "sorry the manager does not want to activate"" im sorry what? This hotel should NEVER be listed as options for Bratislava as it is in a completely different city! Full price for an uncomfortable night with no sleep due to no AC??

Excellent service and food Wish the air conditioner and shower was better in our room