Find hotels near Ace Karting Plus Ltd, Birmingham from ￥7,968

"Unfortunately, upon arrival, it became immediately apparent that the property bore little resemblance to what was advertised, and the experience caused significant distress to my family. On arrival, the front of the hotel appeared derelict and closed, with no visible signage, no other guest vehicles, and a police van parked outside. After driving around the side of the building we eventually located the reception entrance, however we were alarmed by groups of intoxicated individuals loitering around the entrance, and we did not feel safe even parking our car. As we entered the hotel, two police officers were leaving the premises, which further heightened our concerns. Despite these issues, we proceeded to check in and went to view our allocated rooms (319 and 325). While walking up to the third floor, the corridors and stairwells had extremely strong and unpleasant odours. Upon entering the rooms, the following issues were evident.One room had a broken shower, with the shower head wrapped around the bath taps One room smelled strongly of cigarette smoke The rooms felt unclean and poorly maintained The rooms were clearly not representative of the photographs advertised on Expedia I returned to reception to request alternative rooms. Unfortunately, only one alternative room was available, which we gave to our daughter as she felt extremely unsafe. While returning to our car to collect our luggage, we encountered a visibly intoxicated woman with blood on her clothing"

"This is such an amazing hotel, with nice size swim pool, sauna, steam room, very large gym, and a jacuzzi. Staff are great, really helpful and attentive both in the hotel restaurant and the gym area."

"It was a clean room, staff is friendly, but the electric power sockets were not working until we asked for it the next day."

"The Breakfast was good and plentiful"

"Great stay, check in very efficient with friendly and professional front of house staff. Great breakfast"

"Clean,tidy."

"Good stay"

"Host was fantastic and kept us informed on everything. The property was lovely and clean. Plenty of condements/Tea/Coffee available. The location was great, very quiet. We stayed for the weekend for a 50th birthday. We will be booking to return again."

"Great staff Average food and restaurant Amenities are fewer than expected Very good location"