南テキサス平原の五つ星ホテル

「It was a nice hotel but definitely not a luxury hotel. Some of the staff was great (front desk, serving staff at restaurant) some not very helpful or friendly. No personal touches and even room service was lacking. The room itself was lovely and my group was very happy about the rooms. The food at the restaurant was so-so. It’s a good place to stay for a business trip or if you don’t plan to spend much time at the hotel. The gym was decent and the pool looked lovely, but we did not use the pool.」

「Our stay at The Monarch San Antonio during the Day of the Dead parade weekend was disappointing, especially for the price. Check-in was painfully slow, with only one employee working despite the busy weekend. Dining was concerning because there was no allergen menu. With a serious tree nut allergy, simply being told food contains no nuts isn’t reassuring. Proper allergy precautions matter. At the bar, we waited 45 minutes while being repeatedly overlooked as guests arriving after us were...