メンデレスの五つ星ホテル

「standout hospitality, amazing staff, good food and facilities」

「部屋の外がキッチンでうるさかった。あと、喫煙者が多く、ビーチ、レストランと臭かった」

「大きなホテルではありがちなことだが、スタッフによってばらつきがある。いいと思ったスタッフはただ一人だけで、マネージャーとのことで、他の人は言うことも適当で信用できない。チェックインよりだいぶ早く着いたため、「掃除しているので終わったらご案内します。」と言われ、「どのくらいかかるのか」と尋ねたら「1時間ほど」と言われたのでロビーで待っていた。飲み物も出ないので自分でロビーで購入。1時間半経ったころ尋ねると「もう少し」。2時間経ったところでも「まだ」。お茶を出されたが、結局チェックインタイムまで3時間待つことになった。要するに、最初に対応したスタッフがいい加減に答えたことになる。早く掃除が終わるような指示もしておらず、ただ待たせていた。3時間待つのなら出かけられた。貴重な旅の時間を本当に無駄にした。マネージャーは謝って来て、フルーツバスケットとワインをくれたが、まあ、そういうことではない。」

「We were greeted at the Entrance and checked in with the help of the customer service team. All went smoothly and shown up to our rooms. Extra duvet was requested and the sorted promptly. Stayed for 7 nights as a family of 5. Beach clean and tidied daily, pool areas the same. Entertainment team were brilliant and all spoke English. Children's club had things on and children could be signed in and out with no fuss. Restaurants were all clean, staff very helpful and and attentive. We would 100%...

「Everything was perfect. The rooms were very modern and clean. The staff were so friendly and helpful! The location is perfect - a 20 minute scenic walk to the main shopping district. Food was freshly served and literally had new options daily for lunch and dinner. Will be coming here again. Thank you so much!」

「オールインクルーシブのシステムだが、ビュフェ以外のレストランは予約が必要。チェックイン時に説明が無く、大混みの中の夕食となりガッカリ。また貸出しタオルが欠品して、ビーチに行けず。 リゾートなのにサービスが行き届いていないく。客の入れ過ぎと感じた。」

「Room was spotless, however could smell faint smoke on smokeless floor. 」

「Otel oldukça temizdi, sabah ve akşam yemeği çeşidi ve lezzeti iyiydi. Personel güleryüzlüydü çoğu yabancı ve Türkçe bilmiyorlar. Neden 3 yıldız, odalarda su ve su ısıtıcı yoktu. En küçük otellerde bile var. Ayrıca içecekler ücretli 1 şişe su (1.5 tl) 150 tl yazdılar. Kahve 220 tl anlamsız ücretler. Hamam var ücretli giriş. Yani anlayacağınız fiyatı düşük tutup kalan tüm hizmetlere yüklenmişler. Yazık」

「I was surprised by the unfortunate presence of so much cigarette smoke in the lobby. It hits you like a wall when you walk in. The management had already turned the air conditioning to winter operation so there was no opportunity to control your own heat/air machine in your room. We like to sleep with a cooler room, and there was no opportunity for that, therefore we slept very poorly. On the positive side, the hotel is located close to the beach, seemed to have a very nice pool, our bed and...